Customer Service Representative

5 days ago


Oak Island, North Carolina, United States TowneBank Richmond Full time

**Job Summary**

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at TowneBank Richmond. As a key member of our Reservation Department, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Take guest and owner reservations and ensure accurate entry of information into our system
  • Respond to and follow up with inquiries in a timely and professional manner
  • Check arrival packets in a timely and accurate manner
  • Preview homes and villas to ensure knowledge necessary to assist potential guests
  • Participate in Saturday/Sunday rotation for Reservation Department
  • Responsible for collection of payments for short and long term rentals
  • Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Requirements:

  • 1-year experience in a customer service environment
  • Excellent organizational skills
  • Excellent communication skills
  • Attention to detail
  • Ability to multi-task

Physical Demands:

  • Express or exchange ideas by means of the spoken word
  • Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time
  • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation

Equal Opportunity Employer:

TowneBank Richmond is an equal opportunity employer and welcomes applications from diverse candidates.



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