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Guest Services Representative

2 months ago

Oak Lawn, Illinois, United States Hilton ChicagoOak Lawn IL Full time

Company Overview:

Join the team at Hilton Chicago/Oak Lawn, a prestigious hotel renowned for its exceptional service and hospitality. We are currently seeking a dedicated Guest Services Representative to enhance our guests' experience.

Role Overview:

The Guest Services Representative plays a crucial role in ensuring that all guests receive a warm welcome and personalized service. This position involves addressing inquiries, managing reservations, and resolving any guest concerns with professionalism and courtesy.

  • Welcoming Guests: Greet guests upon arrival, efficiently check them in, and verify reservation details.
  • Payment Processing: Handle payments during registration and checkout, maintaining accurate financial records.
  • Key Management: Issue keys and manage safety deposit box access for guests.
  • Complaint Resolution: Address and resolve guest complaints promptly and effectively.
  • Communication: Answer phone calls with a friendly demeanor and assist with inquiries.
  • Reservation Management: Take reservations accurately and efficiently.
  • Local Knowledge: Provide guests with information about local attractions and hotel services.
  • Support Services: Assist guests with luggage and transportation needs.
  • Team Collaboration: Work closely with other departments to ensure a seamless guest experience.

Qualifications:

Applicants should possess a high school diploma or equivalent, with experience in hospitality preferred. Strong communication skills, both verbal and written, are essential. Basic computer proficiency and the ability to handle cash transactions are required.

Physical Requirements:

  • Ability to stand for extended periods and perform tasks that require mobility.
  • Occasional lifting of items up to 15 lbs.

Benefits:

  • Comprehensive health benefits including medical, dental, and vision.
  • Flexible scheduling options.
  • Employee discounts and perks.
  • Opportunities for career advancement.

Become a part of our dynamic team and contribute to creating memorable experiences for our guests.