Current jobs related to Client Support Specialist - Bethesda - GetWellNetwork, Inc.

  • Client Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States Port Cares Full time

    Client Support Specialistat Port CaresPosition Type: Full-timeSalary: CompetitiveJob OverviewPort Cares is a leading organization dedicated to community support and service. We are currently seeking a motivated and enthusiastic individual to join our team as a Client Support Specialist. This role is essential in ensuring our clients receive the highest level...

  • Client Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States Strategic Data Systems Full time

    Client Support SpecialistLocation: Remote / IT Services / Full-timePosition Overview: As a Client Support Specialist at Strategic Data Systems, you will play a crucial role in delivering exceptional service to our users. Your responsibilities will encompass providing comprehensive support for IT service delivery, ensuring that clients receive timely...

  • Client Support Specialist

    4 days ago

    Bethesda, Maryland, United States Calibre CPA Group, PLLC Full time

    {"Job Title": "Client Support Specialist", "Job Summary": "We are seeking a highly organized and detail-oriented Client Support Specialist to join our team at Calibre CPA Group, PLLC. As a key member of our administrative team, you will be responsible for providing exceptional client service and support to our clients and staff.", "Responsibilities":...

  • Client Support Specialist

    1 week ago

    Bethesda, Maryland, United States Calibre CPA Group, PLLC Full time

    About UsCalibre CPA Group, PLLC is a leading public accounting firm with a strong presence in the DC Metro area, New York City, Chicago, and Los Angeles. We are committed to delivering exceptional service to our clients and fostering a collaborative, dynamic work environment.Job SummaryThe Client Support Specialist will serve as the primary point of contact...

  • Client Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States Library Systems & Services Full time

    Job OverviewLibrary Systems & Services is seeking a committed Client Support Specialist to deliver exceptional assistance for a Common Data Elements (CDE) Repository. This platform is essential for enhancing the discovery and utilization of common data elements in biomedical research initiatives. The Client Support Specialist will uphold high customer...

  • Lead Client Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States Strategic Data Systems Full time

    Lead Client Support SpecialistCompany: Strategic Data SystemsLocation: Remote / IT Services / Full-timeAs a Lead Client Support Specialist, you will play a crucial role in delivering exceptional service to our clients. Your responsibilities will encompass providing comprehensive support for users, including assistance with telecommunication devices,...

  • Client Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States IAP Worldwide Services, Inc. Full time

    Position: Customer Service Representative (TS/SCI with Poly)Company Overview:IAP Worldwide Services, Inc. is a premier international contractor that has been delivering a wide range of services and solutions to government entities for over six decades. With a presence in more than 100 locations across 20 countries, we are committed to providing innovative...

  • Client Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States Brivo Full time

    Job OverviewPosition SummaryAs a vital member of our Customer Support division, you will interact with clients to resolve fundamental technical challenges and offer insights regarding Brivo's innovative products and services. This role operates remotely within the second shift schedule, ensuring support during key hours.Key ResponsibilitiesServe as a client...

  • Client Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States Brivo Full time

    Job OverviewPosition SummaryAs a member of our Customer Support division, you will interact with clients to resolve fundamental technical challenges and offer insights regarding Brivo's offerings. This role operates remotely during the second shift, ensuring flexibility for various work arrangements.Key ResponsibilitiesServe as a client advocate, working...

  • Client Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States IAP Worldwide Services, Inc. Full time

    Position: Customer Service Representative (TS/SCI with Poly)Overview:IAP Worldwide Services, Inc. is seeking dedicated Customer Service Representatives to provide exceptional support to our clientele. This role is essential in ensuring effective communication and assistance to our customers.Key Responsibilities:Act as the primary point of contact for...

  • Client Service Specialist

    4 days ago

    Bethesda, Maryland, United States Madison Reed Hair Color Bar Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Client Service Specialist to join our team at Madison Reed Hair Color Bar. As a Client Service Specialist, you will be the face of our Hair Color Bar, providing exceptional customer service and ensuring a seamless guest experience from arrival to departure.Key ResponsibilitiesProvide outstanding...

  • Client Service Specialist

    6 days ago

    Bethesda, Maryland, United States Madison Reed Hair Color Bar Full time

    About the RoleWe are seeking a highly skilled Client Service Specialist to join our team at Madison Reed Hair Color Bar. As a Client Service Specialist, you will be the face of our Hair Color Bar, providing exceptional customer service and ensuring a seamless guest experience from arrival to departure.Key ResponsibilitiesProvide outstanding customer service,...

  • Client Service Specialist

    1 week ago

    Bethesda, Maryland, United States Madison Reed Hair Color Bar Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Client Service Specialist to join our team at Madison Reed Hair Color Bar. As a Client Service Specialist, you will be the face of our Hair Color Bar, providing exceptional customer service and ensuring a seamless guest experience from arrival to departure.Key ResponsibilitiesGuest Experience:...

  • IT Support Specialist

    5 days ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: IT Customer Service Support SpecialistTransform technology into opportunity as an IT Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.Job Summary:We are seeking a highly skilled IT Customer Service Support Specialist to join our team. As a key member of our team,...

  • Client Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States Brivo Full time

    Job OverviewPosition SummaryAs a vital member of our Customer Support division, you will interact with clients to resolve fundamental technical challenges and offer insights regarding Brivo's offerings. This position operates remotely within the second shift schedule: Monday to Friday, from 11:30 am to 8:00 pm EST. We encourage applications from candidates...

  • Client Engagement Specialist

    3 weeks ago

    Bethesda, Maryland, United States L-Soft international, Inc. Full time

    Job OverviewL-Soft International, Inc. is a leader in asynchronous digital communication, facilitating connections among organizations, groups, and individuals with shared interests globally. We are looking for a dedicated and proactive Client Engagement Specialist to oversee customer relationships, manage renewals of maintenance and support agreements, and...

  • Legal Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States Progression Incorporated Full time

    Job OverviewPosition: Legal Support SpecialistCompany: Progression IncorporatedRequirements:Minimum of 3 years of experience in administrative support within a legal environment.Proven ability to manage scheduling and coordinate calendars for multiple attorneys.Experience in drafting correspondence and engaging with clients effectively.Proficiency in...

  • Customer Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States Cynet Systems Full time

    Job DescriptionWe are seeking a Customer Support Specialist for our esteemed client.Position Title: Customer Support SpecialistLocation: RemoteEmployment Type: ContractCompensation: $13/hr - $18/hrKey Responsibilities:Serve as the primary point of contact for callers, adhering to client guidelines while addressing inquiries and resolving issues related to...

  • Client Support Representative

    3 weeks ago

    Bethesda, United States Calibre CPA Group, PLLC Full time

    ABOUT US: Calibre CPA Group, one of the leading public accounting firms in the DC Metro area with additional offices in New York City, Chicago, and Los Angeles. We are committed to delivering exceptional service to our clients and fostering a collaborative, dynamic work environment. As we continue to grow, we are looking for a dedicated Client Support...

  • Client Service Specialist

    3 days ago

    Bethesda, Maryland, United States Madison Reed Hair Color Bar Full time

    Job SummaryWe are seeking a highly skilled Client Service Specialist to join our team at Madison Reed Hair Color Bar. As a Client Service Specialist, you will be responsible for providing exceptional guest experiences, ensuring seamless interactions between guests and our team, and promoting our products and services.Key ResponsibilitiesProvide outstanding...

Client Support Specialist

4 months ago

Bethesda, United States GetWellNetwork, Inc. Full time

Title: Client Support Specialist (Tier 1)

Reporting to: Manager of Client Support

Location: Remote, with preference in those in EST or CST time zones

Opportunity:

The Client Support Specialist is the first line of client telephone technical support, providing world class service to our client base. With a passion for helping people, the Client Support Specialist uses exceptional technical and customer service skills to solve technical issues, thus enabling our clients and their patients to engage more fully in the patients' care journey. If you have technical aptitude, a desire to learn, a passion for helping others and the drive to grow in your career, we want to speak with you

Responsibilities:

+ Be the voice of Get Well to our clients, ensuring a positive client experience

+ Provide phone and email support to clients on a variety of hardware, software and application issues. Intuitive questioning to understand the root cause of issues. Identify, research, and resolve technical problems remotely on computers, iPads and SmartTVs

+ A broad understanding of our product suite and outcomes is expected to facilitate understanding of the impact of technical issues on clients and patients

+ Develop a deep understanding of company support operations to know when to escalate unresolved issues to the next level of support

+ Highly professional communication and service skills across a diverse base of callers

+ Learn new product platforms, features, updates with internal documentation, training sessions (i.e. Google Meet/Zoom)) and/or working through those types of tickets

+ Adapt to a fast learning execution pace and be organized in the prioritizing resolution of reported problems

+ Drive efficiency through proactive process and system recommendations

+ A chance to grow into other roles in the organization based on performance

+ Other duties as assigned

About You:

+ Strong problem solving and time management skills

+ Exceptional work ethic - reliability, dedication, consistent attention to detail in assigned tasks and enthusiasm to learn new procedures and processes

+ Energetic, positive, patient, passionate, dependable, and good at multitasking in a fast-paced environment

+ Passion for helping others

+ Thrive on challenges and see unpredictability as an opportunity

+ Strong customer service and troubleshooting skills

+ Motivated by team-based approach and collaborative environment

+ Natural curiosity and a desire to make an impact in the healthcare landscape

+ Drive to learn and grow in your career

+ Desire to be part of a larger impact

Requirements:

+ General technical aptitude

+ Ability to work assigned shifts, which is typically outside of standard work hours, as well as flexibility to work weekends and holidays, when scheduled, as part of a 365 days/year support environment

+ Demonstrated ability to perform to high standards

+ Ability to attend required training

+ High school diploma required, college degree a plus

+ Adhere to all organizational information security policies and protect all sensitive information, including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations

+ Basic understanding of HTTP response status codes

+ A bilingual speaker is a plus (Spanish)

About Get Well:

We are a global digital health company with more than 20 years of experience improving patient engagement. Through partnerships with some of the most progressive hospitals and health systems in the world, we use digital technology to improve the healthcare experience for patients, their families, and clinicians.

The estimated pay scale for this position is between $40,000 and $47,000 in base salary, plus annual bonus potential of 5%. Base salary is dependent upon many factors including, but not limited to, education, experience, and skills and this range is subject to change and may be modified in the future. In addition to compensation, Get Well offers a comprehensive benefit package, 401K and incentive plans, open paid-time away, paid leave programs, wellness reimbursement, cell phone subsidy, peer recognition programs, health advocacy and employee assistance programs, pet insurance, and so much more.

Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Powered by JazzHR