Current jobs related to Front Desk Agent - Joliet - Highgate Hotels

  • Front Desk Representative

    7 days ago

    Joliet, Illinois, United States Fairfield Inn South Joliet Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Inn South Joliet. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesRespond to guest inquiries and provide information on...

  • Hotel Front Desk Representative

    15 hours ago

    Joliet, Illinois, United States Caesars Entertainment Full time

    Job Title: Hotel Front Desk AgentAt Caesars Entertainment, we're committed to creating extraordinary experiences for our guests. As a Hotel Front Desk Agent, you'll play a key role in delivering exceptional service and ensuring a seamless stay for our valued customers.Key Responsibilities:Develop and maintain a warm and welcoming environment for guests,...

  • Hotel Front Desk Agent

    4 days ago

    Joliet, United States Caesars Entertainment Full time

    Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest. Ensures that all guest contact is courteous, in Hotel, Casino, Front Desk, Agent, Part-Time

  • Front Desk Coordinator

    3 weeks ago

    Joliet, Illinois, United States Kao Xiong - State Farm Agent Full time

    About Our TeamWe are a dynamic and customer-focused insurance agency, dedicated to providing exceptional service to our community. As a Receptionist - State Farm Agent Team Member with Kao Xiong - State Farm Agent, you will play a vital role in enhancing our clients' experiences and contributing to the growth of our successful agency.Key...

  • Night Auditor

    2 weeks ago

    Joliet, Illinois, United States Fairfield Joliet Full time

    Job Summary:Part-time, $17/hr, Weekend availability required.The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include:Key Responsibilities:Registering guests and making reservationsPreparing daily...

  • Patient Administrative Coordinator

    2 weeks ago

    Joliet, Illinois, United States Team Rehabilitation Full time

    Job SummaryWe are seeking a highly organized and empathetic Patient Administrative Coordinator to join our team at Team Rehabilitation. As the first point of contact for our patients, you will play a vital role in ensuring a positive and seamless experience for our clients.Key ResponsibilitiesFront Desk Operations: Greet patients in a friendly and...

  • Nowell Park Front Desk Receptionist

    1 month ago

    Joliet, United States Joliet Park District Full time

    Job DescriptionJob DescriptionFLSA Classification: Non Exempt, Part TimeSalary Range: $14/hrReports to: Recreation SuperintendentDate: August 2024 SummaryUnder the direction of the Recreation Superintendent, the Desk Staff Personnel is responsible for providing exceptional customer service, greeting members and guests, program and membership registration,...

  • Hotel Receptionist

    2 days ago

    Joliet, Illinois, United States Caesars Entertainment Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Caesars Entertainment.Key Responsibilities:Ensure a seamless and enjoyable experience for all guests, from check-in to check-out.Provide exceptional customer service, responding to guest inquiries and resolving any issues promptly and...

  • Front Desk Associate

    1 week ago

    Joliet, Illinois, United States Raymond Management Full time

    {"**Job Overview**We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Raymond Management Company.**Key Responsibilities:*** Provide exceptional guest service and ensure a positive experience for all hotel guests* Close and balance all hotel accounts and direct bills in a timely and accurate manner* Handle...

  • Assistant Store Manager

    4 weeks ago

    Joliet, United States Extra Space Storage Full time

    Job DescriptionJob DescriptionAs an Assistant Store Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities. Will work between multiple stores in the district.This location is closed on Sundays. Extra Space...

  • Hotel Front Desk Agent

    3 months ago

    Joliet, United States Caesars Entertainment Full time

    Job DescriptionESSENTIAL FUNCTIONS: Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for the accurate check-in and check-out of each guest. Ensures that all guest contact is courteous, informative and thorough. Ensures that Housekeeping cleans all rooms prior...

  • Night Auditor

    1 week ago

    Joliet, United States Aimbridge Hospitality Full time

    Part-time, $17/hr, Weekend availability required. The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary respon Night Auditor, Auditor, Hospitality, Audit, Night, Bridge, Accounting

  • Retail Sales Associate

    4 days ago

    Joliet, Illinois, United States Menards Full time

    Join Menards as a Front End Team MemberWe are seeking a motivated and customer-focused individual to join our Front End Team as a Cashier and Customer Service Specialist. As a member of our team, you will play a critical role in providing a fun, fast, and friendly customer experience at the register and service desk.Key Responsibilities:Cashier: Process...

  • Client Relations Supervisor

    4 weeks ago

    Joliet, Illinois, United States Allied Valve Inc Full time

    Job OverviewCustomer Service ManagerThe Customer Service Manager is responsible for leading and guiding customer service personnel in their daily tasks, which include addressing customer inquiries and resolving issues or complaints effectively.Key ResponsibilitiesSupervise a team of customer service agents.Evaluate interactions between agents and...

  • Client Relations Supervisor

    4 weeks ago

    Joliet, Illinois, United States Allied Valve Inc Full time

    Job OverviewCustomer Service ManagerThe Customer Service Manager at Allied Valve Inc. will be responsible for guiding and supporting customer service personnel in their daily tasks, which include addressing customer inquiries and resolving any issues or complaints that may arise.Key ResponsibilitiesLead a team of customer service agents.Oversee interactions...

  • Fitness Experience Coordinator

    1 week ago

    Joliet, Illinois, United States Planet Fitness Full time

    {"Job Title": "Member Services Representative", "Job Summary": "At Planet Fitness, we're passionate about creating a positive member experience. As a Member Services Representative, you'll play a key role in delivering exceptional customer service to our members, prospective members, and guests.Your responsibilities will include greeting members, handling...

  • Receptionist for Outpatient Services

    4 weeks ago

    Joliet, Illinois, United States Cumberland Physical Therapy Full time

    Position Overview:The role of the Front Desk Administrator is crucial in ensuring a smooth and welcoming experience for our patients. This position primarily involves customer service responsibilities, including greeting patients, managing check-in and check-out processes, and handling appointment scheduling.Key Responsibilities:Greet and assist patients in...

  • Customer Service Representative

    7 days ago

    Joliet, Illinois, United States Joliet Parks Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Front Desk Receptionist at the Joliet Park District. As a key member of our staff, you will be responsible for providing exceptional customer service, managing program and membership registrations, and maintaining a clean and professional work environment.Key...

  • Automotive Cashier Specialist

    2 days ago

    Joliet, Illinois, United States Thomas Kia of Highland Full time

    Automotive Cashier Role at Thomas Kia of HighlandWe're seeking a skilled and detail-oriented automotive cashier to join our team at Thomas Kia of Highland. As a key member of our service center, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining accurate records.Key Responsibilities:Manage cash...

  • Customer Service Representative

    2 weeks ago

    Joliet, Illinois, United States Sapphire Solutions Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team at Sapphire Solutions as a part-time Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.Key...

Front Desk Agent

4 months ago

Joliet, United States Highgate Hotels Full time
Hourly

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.


Fairfield Inn South Joliet

1501 Riverboat CenterJoliet, IL 60431

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.


  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book. 
  • Be familiar with all in-house groups. 
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.