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Front Desk Representative

2 months ago

Joliet, Illinois, United States Fairfield Inn South Joliet Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Inn South Joliet. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Respond to guest inquiries and provide information on hotel amenities, services, and local attractions.
  • Process guest check-ins and check-outs, handling room assignments, key cards, and other related tasks.
  • Manage guest requests, resolving issues promptly and efficiently.
  • Maintain accurate records and reports, including room inventory, guest information, and financial transactions.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.
What We Offer

As a Front Desk Agent at Fairfield Inn South Joliet, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.