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Fitness Experience Coordinator

2 months ago

Joliet, Illinois, United States Planet Fitness Full time
{"Job Title": "Member Services Representative", "Job Summary": "At Planet Fitness, we're passionate about creating a positive member experience. As a Member Services Representative, you'll play a key role in delivering exceptional customer service to our members, prospective members, and guests.

Your responsibilities will include greeting members, handling front desk activities, facilitating updates to member accounts, and responding to member questions and concerns.

If you're a customer service professional with a passion for fitness and health, we want to hear from you

**Key Responsibilities:**

* Greet members, prospective members, and guests with a smile
* Handle front desk activities, including answering phones, checking members in, and taking prospective members on tours
* Facilitate updates to member accounts
* Respond to member questions and concerns in a timely and professional manner
* Maintain the neatness and cleanliness of the club

**Requirements:**

* Customer service background preferred
* Basic computer proficiency
* Passion for fitness and health
* Upbeat and positive attitude
* Punctuality and reliability
* Exceptional customer service skills
* Strong listener with the ability to empathize and problem solve
* High School diploma/GED equivalent required
* Must be 18 years of age or older

**Physical Demands:**

* Continual standing and walking during shift
* Continual talking in person or on the phone during shift
* Must be able to occasionally lift up to 50 lbs
* Will occasionally encounter toxic chemicals during shift

**Why Join Our Team:**

At Planet Fitness, we're committed to creating a Judgement Free Zone where everyone feels welcome and supported. As a Member Services Representative, you'll be part of a team that's passionate about helping people achieve their fitness goals.

If you're looking for a career that's rewarding, challenging, and fun, we want to hear from you

**Search for a Club Opportunity Near You:**

To find your perfect fit, search for a club opportunity near you and join our team today

**Note:** Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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