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Hotel Front Desk Representative

2 months ago

Joliet, Illinois, United States Caesars Entertainment Full time
Job Title: Hotel Front Desk Agent

At Caesars Entertainment, we're committed to creating extraordinary experiences for our guests. As a Hotel Front Desk Agent, you'll play a key role in delivering exceptional service and ensuring a seamless stay for our valued customers.

Key Responsibilities:
  • Develop and maintain a warm and welcoming environment for guests, ensuring a smooth check-in and check-out process.
  • Provide accurate and timely information to guests, addressing their needs and concerns with a positive demeanor.
  • Collaborate with the Senior Executive Host to offer complimentary amenities and services, enhancing the guest experience.
  • Manage the front desk operations, including handling payments, issuing keys, and maintaining accurate records.
  • Stay informed about hotel events, community activities, and special promotions to provide guests with relevant information.
Requirements:
  • High school diploma or equivalent required.
  • Excellent customer service skills and experience in a hospitality setting.
  • Proficiency in computer software, including Microsoft Office and LMS.
  • Ability to work in a fast-paced environment with frequent public interaction.
  • Strong communication and interpersonal skills, with a focus on teamwork and collaboration.
Working Conditions:
  • Ability to lift and carry up to 25 pounds.
  • Primarily standing with some walking, with occasional physical exertion.
  • May involve working in areas with second-hand smoke.