IT Support Specialist

1 month ago

Saint Petersburg, United States Healthlink Advisors Full time
Job DescriptionJob DescriptionRole: IT Support Specialist
Type: Part-Time 
Hours: 15 to 20 hours a week, flexible schedule
Location: Hybrid, office in St. Petersburg, FL

Our team is comprised of experienced healthcare professionals who have been individually selected to be a part of our team. As a consulting firm, we are defined by our people, their actions, and the quality of the work we produce. As a company, we are defined by our values and our broader purpose. We firmly believe we must create a company that is socially responsible, fun, and focused on fulfilling our purpose of improving healthcare delivery

We are looking to add an IT Support Specialist to the team 

In this role you will be responsible for the support of end-user desktops, laptops, software, and break/fix services. Troubleshoot and repair computer systems and peripheral equipment, by responding to incidents and service requests either in person, by telephone, or via remote access. Provide timely resolution of incidents or escalations on behalf of the customer, to appropriate technical staff.

Responsibilities: 
  • Process incidents and service requests
  • Monitor ticket queue and handle tickets to ensure incidents and service requests are addressed promptly
  • Comply with standard processes and procedures
  • Maintain a strong customer service focus and a desire to interact with end-users successfully
  • Rely on experience and judgment to plan and accomplish goals
  • Maintain a commitment to continuous process improvement
  • Administer Google enterprise account for a 50+ user company
  • Manage Google Windows device management console
  • Make complex ideas or situations clear, simple, and/or understandable
  • Ensure deployment of laptops for new employees and contractors
  • Process returned laptops and restore to deploy ready state
  • Maintain working knowledge of remote connectivity software
  • Provide input and assist in testing and selection of future technologies and devices
  • Assist in administering Microsoft device management software and Google admin console for Google Workspace
Qualifications:
  • Certifications: 
    • CompTIA A+  or equivalent certification required - and/or 
    • Google IT Support Certificate
  • A degree in Computer Information Technology is preferred
  • 2+ years' experience in a related field preferred
  • Preferred experience supporting end-user base of 50+ employees
  • Working knowledge in:
    • Personal computer technology;
    • Computer equipment;
    • Application software and personal computer operating systems;
  • Working knowledge in:
    • Installing and maintaining PC hardware and software 
    • Wireless systems
    • Remote support
  • Considerable skill in:
    • Communicating with technical and non-technical individuals concerning computer systems and software issues
  • Working Skill in:
    • Designing and preparing various reports as required
    • Planning, organizing, and prioritizing assigned projects
    • Establishing time schedules
Knowledge Skills, and Abilities:
  • Superior customer service
  • Excellent listening skills, as well as written and verbal communication skills
  • Strong reporting and follow-up skills, with the ability to multi-task and prioritize
  • Ability to innovate and problem-solve

Disclaimer:
This job description is intended to convey information essential to understanding the scope of the position and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Healthlink Advisors is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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