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A/V Technical Support Specialist

2 months ago

Saint Petersburg, United States AVPro Global Holdings Full time
Job Overview

AVPro Global Holdings is a leading manufacturer of specialized audio-visual equipment tailored for both residential and commercial professional integrators. Our innovative products are utilized in projects across the globe, and we take pride in delivering exceptional customer service to support them.

Our team is expanding, and we are seeking dedicated Technical Support Specialists. If you possess a strong background in the A/V industry, are service-oriented, and are looking to transition from fieldwork to a rewarding office environment, we invite you to explore the qualifications we seek:

Key Responsibilities:

  • Handle incoming customer inquiries and assist in troubleshooting intricate systems, which constitutes the majority of daily responsibilities. You will collaborate with A/V Field Service Technicians to provide technical assistance with:
    • Audio/Visual systems in various commercial settings such as educational institutions, government facilities, entertainment venues, and places of worship
    • Network Implementation
    • Networked AV-over-IP systems
    • HDMI and HDBaseT signal distribution
    • Video Walls and digital signage
    • HDMI testing and diagnostic equipment
    • Control systems, including Control 4, Crestron, Elan, Q-Sys, Savant, among others
  • Compile information to deliver effective solutions to customers
  • Direct product or service failure concerns to the appropriate personnel for further investigation
  • Occasionally travel to client sites to provide technical solutions
  • Participate in trade shows as needed

Qualifications:

  • Excellent organizational skills with the ability to manage multiple tasks simultaneously
  • Customer service-focused mindset
  • A positive and collaborative attitude
  • Strong motivation to gain new industry knowledge
  • Enjoyment in problem-solving and assisting others in finding solutions
  • A passion for technology
  • Experience with networking, switches, and configurations
  • Extensive A/V troubleshooting experience, including system design, matrix switchers, AV-over-IP systems, and HDMI point-to-point signal distribution devices
  • Relevant certifications such as CTS, CEDIA, ISF, or similar
  • Familiarity with HDMI testing equipment
  • Knowledge of control systems like Control 4, Crestron, QYS, and others, including programming and troubleshooting firmware/software issues

Benefits:

  • Paid leave benefits
  • Group Health & Life Insurance
  • Employer-paid benefits including Dental and Vision Insurance
  • 401K with a matching contribution
  • Supplemental Insurance options

Work Schedule and Compensation:

  • Full-time position, Monday through Friday
  • Shifts typically range from morning to evening, accommodating varying call volumes
  • Competitive hourly wage based on experience