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Help Desk

4 months ago

Madison, United States Information Resource group, Inc. Full time
Job DescriptionJob Description

Role: Help Desk

Location: Madison, WI

Duration: One Year

Top Required Skills & Years of Experience:

At least 6 years' experience in the following:

  • Ability to independently perform root cause analysis and issue resolution of complex IT issues related to agency hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
  • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone.
  • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
  • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Nice to Have Skills:

ITIL 4 Foundation certification or similar

CompTIA A+ certification or similar

PMP certification or similar