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Help Desk Support Specialist

2 months ago

Madison, Wisconsin, United States Creative Financial Staffing Full time

Job Summary

We are seeking a skilled Help Desk Analyst to join our team at Creative Financial Staffing. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT systems.

Key Responsibilities

  • Technical Support: Provide timely and effective technical support to clients via phone, email, or in-person.
  • System Administration: Manage and maintain our IT systems, including troubleshooting errors and resolving technical issues.
  • User Management: Add, delete, and manage user accounts and permissions in Office 365.
  • Software Upgrades: Troubleshoot and resolve issues related to software upgrades and updates.
  • Desktop Support: Provide traditional desktop support, including answering trouble tickets and resolving technical issues.
  • Data Migration: Assist with data migrations and ensure seamless transitions.

Requirements

  • Education: Associate's degree in IT, Computer Systems, or a related field.
  • Experience: Previous experience in Help Desk/Desktop Support roles, preferably in a fast-paced IT environment.
  • Skills: Excellent written and verbal communication skills, with the ability to work effectively in a team environment.
  • Certifications: IT-related certifications are a plus, but not required.

What We Offer

  • Competitive Compensation: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Growth: Opportunities for professional growth and development, with a focus on career advancement.
  • Collaborative Environment: A collaborative and dynamic work environment, with a team-oriented approach.