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Help Desk Specialist

2 months ago

Madison, Wisconsin, United States Information Resource group, Inc. Full time
Job Summary

We are seeking a highly skilled Help Desk 3 professional to join our team at Information Resource Group, Inc.

The successful candidate will provide primary support for service desk functionality, develop support and training materials, and provide direct training to staff.

Key responsibilities include troubleshooting and resolving user issues quickly and successfully, as well as supporting customers over the phone and providing hands-on support for agency staff and partners.

Required skills include IT Service Management tools, Active Directory Tools, Microsoft Windows 10/11, Microsoft Office Suite, Network Topology, and Local Area Networks (LAN).

The ideal candidate will have strong attention to detail, be able to work independently in a collaborative environment, and possess fast and accurate typing skills.

Key Responsibilities:

  • Provide primary support for service desk functionality
  • Develop support and training materials
  • Provide direct training to staff
  • Troubleshoot and resolve user issues quickly and successfully
  • Support customers over the phone
  • Provide hands-on support for agency staff and partners

Required Skills:

  • IT Service Management tools
  • Active Directory Tools
  • Microsoft Windows 10/11
  • Microsoft Office Suite
  • Network Topology
  • Local Area Networks (LAN)

Desirable Skills:

  • Ability to work independently in a collaborative environment
  • Fast and accurate typing skills