Help Desk III

8 hours ago

Madison, United States Experis Full time

Our client in the technology industry is seeking a Help Desk III to join their team. As a Help Desk III, you will be part of the IT department supporting various teams. The ideal candidate will have effective communication skills, ability to perform root cause analysis, and prioritize tasks with strong attention to detail.

Job Title: Help Desk III
Location: Madison, WI
Duration: 6+ months (with highly possible extension)

What's the Job?

  • Independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
  • Effectively communicate and interact with a variety of customers including executives.
  • Identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
  • Prioritize and execute tasks with strong attention to detail.
  • Perform other duties as assigned.

What's Needed?

  • 6 or more years of experience in IT support.
  • Effective and professional communication and interpersonal skills.
  • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
  • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
  • ITIL 4 Foundation certification or similar, CompTIA A+ certification of similar, or PMP certification or similar (nice to have).

What's in it for me?

  • Opportunity to work with a leading technology company in the industry.
  • Contract duration of 6/30/2025, with potential for at least 1-year extension.
  • Onsite work in Madison, WI five days per week.
  • Opportunity to work with a diverse team and gain valuable experience in IT support.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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