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Help Desk Specialist

2 months ago

Madison, Wisconsin, United States Serigor Inc Full time

Serigor Inc is seeking a skilled Help Desk-III to join our team. The ideal candidate will have a strong background in troubleshooting Microsoft M365, Teams, and IT issues. Key responsibilities include managing a team of contract support personnel, identifying areas for improvement in policies and procedures, and ensuring maximum issue resolutions in minimum time. The successful candidate will have at least 3 years of experience in the field and be familiar with various concepts, practices, and procedures. They will rely on extensive experience and judgment to plan and accomplish goals, performing a variety of tasks with a wide degree of creativity and latitude. Top skills and qualifications include Windows 11, Microsoft O365, Intune, Apple and Android mobile phone support, Cherwell, scripting and automation, and Microsoft Teams/Intune. If you have a passion for delivering exceptional IT service and are looking for a challenging role, we encourage you to apply.