Current jobs related to Help Desk - Madison - Novalink Solutions LLC

  • Help Desk Specialist

    3 weeks ago

    Madison, Wisconsin, United States AE Business Solutions Full time

    Help Desk Technician Job DescriptionWe are seeking a skilled Help Desk Technician to join our team at AE Business Solutions. As a Help Desk Technician, you will be responsible for providing technical support to our clients and resolving issues in a timely and efficient manner.Key Responsibilities:Provide technical support to clients via phone, email, and...

  • Help Desk Specialist

    1 month ago

    Madison, Wisconsin, United States AE Business Solutions Full time

    Help Desk Technician Job DescriptionWe are seeking a skilled Help Desk Technician to join our team at AE Business Solutions. As a Help Desk Technician, you will be responsible for providing technical support to our clients and resolving issues in a timely and efficient manner.Key Responsibilities:Provide technical support to clients via phone, email, and...

  • Help Desk Technician

    4 weeks ago

    Madison, Wisconsin, United States AE Business Solutions Full time

    Job Title: Help Desk Technician**This position is Remote for current WI Residents Only. Onboarding will be 100% onsite** We are seeking a skilled Help Desk Technician to join our team at AE Business Solutions. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues quickly, and...

  • Help Desk Specialist

    2 weeks ago

    Madison, Wisconsin, United States Focused HR Solutions Full time

    Help Desk Analyst OpportunityFocused HR Solutions is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide technical support and assistance to clients via phone, email, and in-personTroubleshoot and resolve complex IT...

  • Help Desk Specialist

    4 weeks ago

    Madison, Wisconsin, United States Focused HR Solutions Full time

    Help Desk Analyst OpportunityFocused HR Solutions is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide technical support and assistance to clients via phone, email, and in-personTroubleshoot and resolve complex IT...

  • Help Desk Specialist

    1 month ago

    Madison, Wisconsin, United States Focused HR Solutions Full time

    Help Desk Analyst OpportunityWe are seeking a skilled Help Desk Analyst to join our team at Focused HR Solutions. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, or in-personIdentify and resolve...

  • Help Desk III

    4 weeks ago

    Madison, United States AE Business Solutions Full time

    AE Business Solutions is seeking a Help Desk Analyst to take on a long-term contracting role with our client! The Help Desk Analyst will work onsite daily and resolve a variety of hardware and software issues.*No C2C inquiries, pleaseRequired skills:-Possess the ability to perform root cause analysis and issue reolution of complex IT issues related to...

  • Help Desk Analyst

    3 weeks ago

    Madison, Wisconsin, United States Wisconsin Foundation and Alumni Association Full time

    Job Title: Help Desk AnalystThe Wisconsin Foundation and Alumni Association is seeking a skilled Help Desk Analyst to join our Technical Services & Support Team. As a Help Desk Analyst, you will be the face of IT at WFAA, providing exceptional customer service and technical support to our business customers.Key Responsibilities:Identify, troubleshoot, and...

  • Help Desk Specialist

    4 weeks ago

    Madison, Wisconsin, United States Information Resource group, Inc. Full time

    Job Title: Help Desk RepresentativeWe are seeking a highly skilled and experienced Help Desk Representative to join our team at Information Resource Group, Inc. in Madison, WI.Job Summary:The Help Desk Representative will provide technical support to end-users on a variety of issues, including hardware, software, and network problems. The ideal candidate...

  • Help Desk

    3 weeks ago

    Madison, United States Digitek Software, Inc. Full time

    On of our clients is looking for the position of Help Desk based on following skills: This position will be 100% onsite in Madison, WI five days per week. Top Required Skills & Years of Experience:6 or more years of experience in the following:Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI...

  • Help Desk

    4 weeks ago

    Madison, United States Oraapps Inc Full time

    Job Title - Help Desk Contract Duration - 6+ Months Onsite - Madison , WIThis position will be 100% onsite in Madison, WI five days per week.Candidates MUST be WI residents or willing to relocate to WI at the candidate's expense prior to starting the role.Top Required Skills & 6+Years of Experience:Ability to independently perform root cause analysis and...

  • IT Help Desk

    4 weeks ago

    Madison, United States Symphony Corp Full time

    This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT...

  • Help Desk III

    3 weeks ago

    Madison, United States AI Spins Inc. Full time

    WI - DFI - Help Desk III The State of Wisconsin is looking for a Help Desk III. Top Required Skills & Years of Experience:6 or more years of experience in the following:Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows,...

  • Help Desk Support Specialist

    4 days ago

    Madison, Wisconsin, United States Creative Financial Staffing Full time

    About the Role:The Help Desk Analyst will be responsible for managing systems/network, troubleshooting error codes, and providing traditional desktop/help desk support. This role requires excellent written and verbal communication skills, as well as experience in Help Desk/Desktop Support roles.Key Responsibilities:- Management of systems/network - ability...

  • Help Desk Specialist

    4 weeks ago

    Madison, Wisconsin, United States Experis Full time

    About the RoleWe are seeking a skilled Help Desk III to join our team at Experis. As a Help Desk III, you will be responsible for providing technical support to our clients, troubleshooting complex IT issues, and implementing ITSM improvement initiatives.Key ResponsibilitiesIndependently perform root cause analysis and issue resolution of complex IT issues...

  • Help Desk Specialist

    3 weeks ago

    Madison, Wisconsin, United States Serigor Inc Full time

    Job Title: Help Desk-III (Hybrid)Location: Madison, WIJob Summary: We are seeking a highly skilled Help Desk-III (Hybrid) to join our team at Serigor Inc. The successful candidate will be responsible for managing a team of contract support personnel who troubleshoot Microsoft M365, Teams, and IT issues.Key Responsibilities: • Participate in managing a team...

  • Help Desk Specialist

    4 days ago

    Madison, Wisconsin, United States Serigor Inc Full time

    Job Title:Help Desk-III (Hybrid)Location:Madison, WIDuration:1+ MonthsJob Description:As a key member of our team at Serigor Inc, you will participate in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues. Your expertise will be crucial in identifying areas of improvement on policies and procedures regarding...

  • Help Desk Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States GovCIO Full time

    Job Title: Help Desk Support CoordinatorOverviewGovCIO is seeking a skilled Help Desk Support Coordinator to join our team. As a Help Desk Support Coordinator, you will be responsible for investigating and resolving computer hardware and software-related problems.Key ResponsibilitiesInvestigate and identify computer hardware and software-related...

  • Help Desk III

    4 weeks ago

    Madison, United States Experis Full time

    Our client in the technology industry is seeking a Help Desk III to join their team. As a Help Desk III, you will be part of the IT department supporting various teams. The ideal candidate will have effective communication skills, ability to perform root cause analysis, and prioritize tasks with strong attention to detail. Job Title: Help Desk III Location:...

  • Help Desk Support Specialist

    4 weeks ago

    Madison, Wisconsin, United States Codeworks L.L.C Full time

    Job Title: Help Desk Support SpecialistCodeworks L.L.C is seeking a skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will provide technical support and troubleshooting assistance to end-users via phone, email, or chat.Responsibilities:Provide first-level technical support and troubleshooting assistance to...

Help Desk

2 months ago

Madison, United States Novalink Solutions LLC Full time
Job DescriptionJob DescriptionUnder the general guidance of the IT Operations Manager, this position is responsible for growing and
operating the Information Technology Service Management (ITSM) program at Wisconsin Department
of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive
experience and judgment to plan and accomplish goals. Essential duties include performing first and
second level hardware and software support, configuring and administering the ITSM tool, leading ITSM
improvement initiatives, coaching and training junior technical support staff and IT personnel,
maintaining a high degree of professionalism including during interactions with executive leadership,
creating and implementing IT policies, procedures, standards and guidelines. The Help Desk IV is
expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position
may lead and direct the work of others. This position is responsible for providing in-person support to
DFI staff at the Hill Farms State Office building in Madison, WI.
Top 3-4 Required skills (6 or more years of experience):
Ability to independently perform root cause analysis and issue resolution of complex IT issues
related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows,
M365).
Effective and professional communication and interpersonal skills when dealing with a variety of
customers including executives.
Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry
best practices.
Highly self-motivated with the ability to effectively prioritize and execute tasks with strong
attention to detail.
Top 2-3 Nice to Have skills:
ITIL 4 Foundation certification or similar
CompTIA A+ certification of similar
PMP certification or similar