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Help Desk Specialist

2 months ago

Madison, Wisconsin, United States Novalink Solutions Full time
Job Title: Help Desk

At Novalink Solutions, we are seeking a highly skilled and experienced Help Desk professional to join our team. As a Help Desk specialist, you will be responsible for providing top-notch technical support to our customers and staff.

Key Responsibilities:

  • Provide timely and effective technical support to customers and staff via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Develop and maintain knowledge of our technology infrastructure and systems.
  • Collaborate with internal teams to resolve complex technical issues.
  • Document and track technical issues and resolutions.

Requirements:

  • 3+ years of experience in a Help Desk or technical support role.
  • Strong knowledge of IT service management tools, Active Directory, Microsoft Windows, and Microsoft Office Suite.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.

Desired Skills:

  • Ability to troubleshoot and resolve issues quickly.
  • Attention to detail.
  • Able to work independently in a highly collaborative environment.
  • Fast and accurate typing.