Intake Specialist

3 weeks ago


Baltimore, United States ROCS Grad Staffing Full time
Job DescriptionJob DescriptionWhy You Want to Work Here: We are a respected legal services provider looking for a compassionate, detail-oriented, and client-focused individual to join our team as an Intake Specialist In this role, you will be the first point of contact for potential clients, playing a crucial part in gathering and assessing initial case information and ensuring a smooth transition to our legal team. Your work will make a significant impact by helping individuals in distress start their journey toward legal resolution.Responsibilities of the Intake Specialist:
  • Conduct initial consultations with potential clients via phone, email, or in person.
  • Gather detailed information about clients' cases, including background details, incident specifics, and medical history.
  • Provide empathetic support and clear communication during the intake process.
  • Enter and maintain accurate client information in the case management system.
  • Ensure all documentation is complete and organized for the legal team.
  • Evaluate the viability of cases based on initial information and firm criteria.
  • Determine the appropriate next steps for each potential case.
  • Handle all client interactions and information with the utmost confidentiality.
  • Stay updated on changes to ongoing cases and adjust scripts accordingly.
Qualifications of the Intake Specialist:
  • Bachelor’s degree preferred
  • Excellent communication and interpersonal skills with a compassionate approach to client interactions
  • Strong organizational and multitasking abilities
  • Proficiency in Microsoft Office Suite
  • Ability to handle sensitive information with discretion and maintain confidentiality
  • Detail-oriented with a keen ability to assess and document complex information
  • Strong problem-solving skills and the ability to work effectively under pressure
  • Empathetic and client-focused, committed to providing exceptional service

Intake Specialist$50,000Baltimore, MDSunday-Thursday 1pm-9pm

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