Bilingual Intake Coordinator
5 days ago
Tuerk House is a leading provider of addiction treatment services, recognized for its excellence in patient care and recovery support. We are seeking a highly skilled and compassionate Bilingual Intake Specialist to join our team.
Key Responsibilities- Provide administrative support to ensure efficient delivery of services
- Greets and assists visitors, clients, and consumers in a polite and respectful manner
- Answers and directs incoming telephone calls, routes calls to appropriate recipients, and records messages accurately
- Verifies client identity, issues temporary badges, and ensures sign-in and direction to waiting areas
- Assists clients in completing documents, compiles documents, and creates admissions packets
- Ensures all documents are signed and dated
- Provides instructions on urine specimen collection and checks insurance eligibility
- Assigns SAMIS numbers, records clients' SAMIS numbers, and updates daily census
- Communicates with Peer Recovery Specialists and records census daily
- Emails census reports to staff personnel daily
- Excellent phone etiquette and communication skills
- Must be empathetic, patient, and compassionate with clients
- Strong work ethic and ability to work effectively with internal staff, clients, and vendors
- Demonstrated ability to handle multiple priorities and tasks
- Excellent organizational skills and ability to work independently
- Must be fluent in Spanish and English
- Associates of Arts (AA) degree (Preferred)
- High school graduate or equivalent (Required)
- Minimum 2 – 3 yrs. work experience in a professional office setting
- Experience operating a multi-line phone and paging system (Required)
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Bilingual Intake Specialist
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Baltimore, Maryland, United States Tuerk House Full timeAbout the RoleTuerk House is a leading provider of addiction treatment services, recognized for its excellence in patient care and innovative approach to recovery. We are seeking a highly skilled and compassionate Bilingual Intake Specialist to join our team.Key ResponsibilitiesClient Intake and Assessment: Greet and welcome clients, verify their identity,...
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