Bilingual English/Spanish Intake Specialist

3 weeks ago

Baltimore, United States Tuerk House Full time
Job DescriptionJob Description

Tuerk House is proud to be acknowledged by Newsweek as a top recovery center in Maryland. as one of “America’s Best Addiction Treatment Centers” for the past two years

Come and join and grow with The Tuerk House team, work in the recently renovated campus and where we just completed a $10.2 million project that includes a pharmacy and a state-of-the-art café where patients can choose from healthy food options. It also includes 18 more beds for in-patient detox treatment. There are currently 40 beds in use, and by the end of 2023, the Tuerk House hopes to have 92 beds in which people can recover comfortably.

The Intake Specialist is responsible for providing administrative support in order to ensure that services are delivered in an effective and efficient manner. The individual greets and provides consumers or clients service for visitors of Tuerk House, Inc. Additionally, the Intake Specialist answers and routes telephone calls, takes messages and accepts packages including performing other clerical duties as needed. Must Be able to speak Spanish and English fluently

Duties and Responsibilities:

  • Monitor front entrance for visitors. Manage and greet visitors e.g. consumers, clients, and others that enter reception area in a polite and respectful manner. Provide instructions and/or direct visitors/consumers/clients to the perspective waiting destinations.
  • Key contact for answering and directing all incoming telephone calls. Route calls to appropriate recipients, record and deliver messages accurately. Receive and distribute fax messages to the appropriate internal staff personnel.
  • Greet visitors respectfully, verify their identity, issue temporary badge and ensure sign-in, and direction to waiting area.
  • Greet clients in a respectful and courteous manner.
  • Ensure clients identity and request all necessary documentation for processing; valid state issued photo ID, insurance card and other documents as required.
  • Provide client with appropriate assessment documents and instructions on how to complete.
  • Assist clients in completing documents as necessary. Compile documents and create admissions packet.
  • Ensure that all documents and completed signed and dated.
  • Provide client with instructions regarding the required urine specimen.
  • Check EVS to verify client’s insurance eligibility.
  • Check SMART system to see if return client.
  • Assign SAMIS number if necessary.
  • Record clients SAMIS number in designated internal logbook.
  • Record assessments daily.
  • Provide instructions to clients following completion of appropriate documentation.
  • Continue to monitor the client during the wait time and assist the client as necessary.
  • Prepare and update daily census internally and externally.
  • Communicate with Peer Recovery Specialist and record census daily and update census accordingly.
  • Email census report to the appropriate staff personnel daily.
  • All other duties as assigned

Knowledge, Skills and Abilities, Education and/or Experience:

  • Excellent phone etiquette.
  • Must understand, empathetic, patient and compassionate with clients.
  • Strong work ethic and ability to work effectively with internal staff, clients and vendors.
  • Demonstrated ability to handle multiple priorities.
  • Demonstrate ability to read and understand basic instructions.
  • Excellent oral and written communication skills.
  • Excellent interpersonal skills.
  • Must have good organizational skills, ability to work independently, and multi-task.
  • Demonstrated ability to use entire MS Office 365 (Outlook, Word, and Excel)
  • Ability to learn in-house software
  • Associates of Arts (AA) degree (Preferred).
  • High school graduate or equivalent (Required).
  • Minimum 2 – 3 yrs. work experience in a professional office setting.
  • Experience operating a multi-line phone and paging system (Required).
  • Must Be fluent in Spanish and English

CPR/First Aide Certification (Required or the ability to obtain within the first 90 days of employment

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