IT Support Specialist

4 weeks ago

Urbandale, United States IP Pathways Full time
Job DescriptionJob DescriptionSalary:

Title: Support Specialist
Department: Tier-1 Support
Location: Urbandale, Iowa

Shift: On-site
Hours: Friday 5 AM - 2 PM, Saturday 5 AM - 5 PM, Sunday 5 AM - 5 PM, Monday 5 AM - 2 PM

 

About Us
IP Pathways is a premier Managed Service Provider (MSP) delivering cutting-edge IT solutions and unparalleled service. We turn IT into a strategic investment, helping businesses move faster, innovate, and gain a competitive edge.

 

Job Summary
Join our rapidly growing team at IP Pathways, where we have doubled in size over the last few years As a Support Specialist, you will provide first-level technical support to our customers, primarily interacting with IT professionals and end-users. This full-time role is perfect for a self-starter with excellent communication skills. While technical expertise is essential, we are committed to training the right candidate on our comprehensive product set.

 

Key Responsibilities

  • Patch systems and monitor backups, addressing related issues.
  • Respond to client system tickets, escalating as necessary to on-call engineers.
  • Maintain high levels of customer satisfaction and continuously strive for improvement.
  • Support and maintain our data center networks.
  • Provide technical support for our full product suite.
  • Perform additional duties as assigned.

 

Requirements

  • 1-2 years of experience supporting or implementing technology solutions.
  • Experience or exposure to the following technologies is preferred:
    • Networking and system infrastructure (servers, switches, firewalls, etc.)
    • Linux-based operating systems and command-line tools (bash, vim, etc.)
    • Windows patching using automated systems and manual management via Windows Update.
    • Troubleshooting a wide range of Windows Operating System issues.
    • Firewalls and network security devices.
    • Cisco VoIP, wireless networks, VPN (IPSec, SSL, etc.), load-balancing, and application acceleration.
  • Excellent written and verbal communication skills.
  • Strong multitasking abilities and attention to detail.
  • Team-oriented with the ability to thrive in a fast-paced environment.

 

Qualifications

  • Associate's degree in Computer Science, Information Technology, Engineering, Business Systems, or relevant IT certifications preferred, but not required.
  • Knowledge of firewalls, whitelisting/blacklisting, and VPN setup/troubleshooting.
  • Familiarity with server and PC hardware, including component replacement.

 

Physical Requirements

  • Ability to rack servers, switches, and other data center equipment.

 

Why IP Pathways?

  • Competitive Benefits: Lucrative healthcare benefits and 401k with company match.
  • Work/Life Balance: Flexible and accommodating work schedules to support family needs.
  • Ongoing Training: Opportunities for continuous education and certifications in sought-after technologies.

 

Next Steps
If you are looking for a challenge and want to join a culture of technical excellence and customer dedication, please apply online.

 

Sponsorship/Relocation
Applicants must be authorized to work in the United States on a full-time basis. Sponsorship for employment visa status and relocation reimbursement are not offered for this position.

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