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Support Services Specialist/Case Manager

2 months ago

Urbandale, United States Mosaic Full time

If making a positive impact in the lives of others is a constant on your to-do list — you’ll LOVE working with a team that puts people first.

 

We’re looking for a Support Service Specialist to join our team

 

At Mosaic, we empower people to live as independently as possible.  As a Support Service Specialist, you’ll oversee the quality aspects of individuals served in our intermediate care facilities, focusing primarily on quality, clinical and compliance outcomes.  

 

Who will love this job: 

  • A natural helper - You have a knack for sensing the emotions of those around you, often feeling what others are feeling as though the emotions are your own. 
  • A collaborator-  you know that cross-functional teams come up with the most successful solutions
  • A creative problem-solver - you aren’t afraid to analyze a situation, identify potential problems and make any necessary adjustments
  • A mediator - you’re a catalyst for building trusting relationships, naturally drawing people together while remaining calm and focused, even in emotionally charged situations

What YOU’LL Do:

  • Participate in maximizing employee engagement by supporting direct support teams with adequate training and coaching
  • Coordinate and direct the delivery of habilitative services with regulatory requirements
  • Oversee the development of individual-centered programs and monitor the quality of services delivered

SCHEDULE: Days, 40/hr week, OnCall responsibilities - flexibility is essential as some hours may be outside typical business hours to meet the needs of the department/agency.

What YOU’LL Need:

  • You’re comfortable and even thrive in fast-paced environments where you learn something new every day
  • Bachelor’s Degree in Psychology, Special Education, Human Services or related field
  • Minimum One year of experience working with individuals with developmental disabilities required.
  • Strong background in performing habilitative services in a thoughtful and purposeful manner
  • Ability to adapt and be agile as needed in a fast-paced environment
  • High intrinsic motivation to serve others through an individual-centric operations method
  • Experience working in an intermediate care facility for individuals with intellectual disabilities and may require QIDP certification where needed.

What YOU'LL Get:

  • Daily Pay-NEW-manage finances with a convenient way to get paid for your work every day, financial flexibility and peace of mind.
  • Education Assistance to further your education or develop your career
  • Health, Dental, Vision, Prescription options available
  • Professional & Personal Development Opportunities
  • 403b Retirement Plan
  • Paid Time Off that starts accruing your first day