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Client Support Specialist
2 months ago
Company Overview:
Join a reputable organization with a rich history of delivering quality products and services. We pride ourselves on fostering a supportive and growth-oriented environment for our employees.
Position Summary:
The Customer Service Representative plays a crucial role in connecting customers with various departments and manufacturers to effectively address inquiries and resolve issues, ensuring a high level of customer satisfaction.
Key Responsibilities:
- Respond promptly and courteously to customer calls, maintaining a professional demeanor.
- Manage call volume efficiently while adhering to quality standards.
- Provide assistance to customers and team members regarding product knowledge and warranty inquiries.
- Organize and prioritize tasks to manage a demanding workload effectively.
- Investigate customer purchase history to gather necessary information for resolution.
- Coordinate and schedule furniture deliveries, service calls, and product exchanges based on availability.
- Maintain a calm and positive attitude during challenging situations, ensuring professionalism at all times.
- Perform additional duties as assigned to support team objectives.
Qualifications:
- Demonstrated reliability and a strong work ethic.
- Positive and engaging personality with excellent organizational skills.
- Ability to thrive in a fast-paced environment while maintaining attention to detail.
- Exceptional verbal and written communication skills.
- High School Diploma or GED required.
- 1-2 years of experience in retail or customer service preferred.
- Strong time management capabilities.
- Ability to work independently and collaboratively.
- Flexibility to work retail hours, including evenings and weekends.
- Typing proficiency of 35 net words per minute.
- Data entry skills of 60 keystrokes per minute.
- Basic computer literacy and phone etiquette.
- Excellent interpersonal skills.
Physical and Environmental Requirements:
- Extended periods of sitting and computer use.
- Occasional standing and bending may be required.
- Work environment may include varying temperatures and noise levels.
Additional Information:
A background check is a standard part of the hiring process. Our workplace is committed to being tobacco and drug-free, and we are an equal opportunity employer.
