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Customer Support Specialist
2 months ago
DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a dedicated individual to take on the role of Customer Support Specialist for AT&T Small Business Orders Support.
As a Customer Support Specialist, you will be instrumental in providing an exceptional experience for our small business clientele and sales associates.
Your responsibilities will include managing incoming inquiries, resolving customer issues, and facilitating AT&T product and service orders.
About DSI
DSI is a family-owned enterprise established in 1984. We are committed to delivering enhanced value that drives results for our clients and partners through various services, including sales management, marketing support, logistics solutions, immersive training, engineering expertise, and proprietary software solutions.
We believe that building strong relationships is the cornerstone of our business.
Key Responsibilities
Customer and Sales Partner Support:
Respond to incoming calls from small business customers or partners, providing exceptional support with their AT&T product and service orders.
Order Management:
Accurately process AT&T orders for a range of services, including phone lines, internet connections, and additional business solutions.
Issue Resolution:
Identify and address customer concerns, billing inquiries, technical issues, and order discrepancies with professionalism and precision.
Product Expertise:
Maintain comprehensive knowledge of AT&T's small business product offerings and pricing to effectively assist customers.
Record Keeping:
Diligently document customer interactions, orders, and issues in our customer relationship management (CRM) system.
Regulatory Compliance:
Ensure adherence to AT&T policies and procedures while assisting customers and processing orders.
Customer Education:
Inform customers about AT&T's small business services, features, and benefits to enable informed decision-making.
Qualifications
Minimum of 2-3 years of experience in a call center environment, preferably in a supervisory or leadership capacity.
Strong understanding of AT&T Business Mobility services and products.
Excellent communication and interpersonal abilities.
Proficient problem-solving and conflict-resolution skills.
Experience with call center software and customer relationship management (CRM) tools.
Strong organizational and time-management capabilities.
Able to thrive in a fast-paced, high-pressure environment.
Benefits
Medical, Dental, Vision, and Life insurance available from the first day of the month following employment.
401k Plan with employer matching.
Paid vacation, personal/sick days, and bereavement leave.
Employee Profit Sharing Program.
50% discount on AT&T wireless services.
Paid training opportunities.
Career advancement opportunities, with a preference for internal promotions.
