Agribusiness Application Support Specialist

1 week ago


Urbandale, Iowa, United States CONTROL Systems Software Full time

Company Overview:
CONTROL Systems Software LLC is a leading provider of software solutions tailored for the agribusiness sector. Our mission is to create and maintain a customer-centric information system that delivers significant value to our users.

We are owned by a network of progressive agricultural cooperatives that operate across multiple states, ensuring our solutions meet the diverse needs of our clientele.

About the Role:
We are in search of a dedicated Application Support Specialist to join our team. This role is pivotal in providing exceptional support and training to our customers, ensuring they can effectively utilize our software solutions.

Key Responsibilities:

  • Responding to, diagnosing, and resolving customer inquiries and issues promptly and professionally, which may involve data manipulation.
  • Documenting all customer interactions in our tracking system for future reference.
  • Identifying opportunities for application and workflow enhancements.
  • Conducting tests on both new and existing software applications to enhance accuracy and reliability.
  • Collaborating with our development team to communicate software bugs and suggest improvements.
  • Providing training to customers and internal staff on new software updates.

The ideal candidate will possess a solid understanding of the agricultural cooperative landscape, experience in supporting agribusiness software, and the ability to troubleshoot a variety of technical issues. Strong written and verbal communication skills, a commitment to delivering outstanding customer service, and meticulous attention to detail are essential.

Additional Information:
This position may require occasional evening and weekend support to address customer concerns.

Job Type: Full-time
Compensation: $44,000 - $80,000 annually
Benefits: 401(k), dental insurance, flexible spending account, health insurance, health savings account, life insurance, paid time off, vision insurance
Schedule: 8-hour shifts, Monday to Friday
Experience Requirements:
Customer service: 3 years (Required)
Software troubleshooting: 4 years (Required)
Quality Assurance: 4 years (Required)
Agricultural experience: 2 years (Preferred)



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