Customer Support Specialist

2 weeks ago


Urbandale, Iowa, United States DSI Systems Full time
Job Overview

DSI Systems Inc., a recognized partner of AT&T, is seeking a dedicated individual to take on the role of a Customer Support Specialist for AT&T Small Business Orders Support.

As a Customer Support Specialist, you will be instrumental in providing an exceptional experience for our small business clientele and sales partners. Your primary responsibilities will include managing incoming inquiries, resolving customer issues, and facilitating AT&T product and service orders.

*This position is office-based and requires reporting to our Urbandale, IA location with minimal travel.*

About DSI Systems

Founded in 1984, DSI is a family-owned enterprise committed to delivering superior value and results for our clients and partners. Our offerings include sales management, marketing support, logistics solutions, immersive training, engineering expertise, and proprietary software solutions.

We prioritize relationships as the cornerstone of our business, providing comprehensive solutions across various sectors including mobility, broadband, video, and more.

Key Responsibilities
  • Customer and Partner Support: Handle inbound calls from small business customers and partners, delivering exceptional assistance with their AT&T product and service inquiries.
  • Order Management: Process AT&T orders efficiently for a range of services, including telecommunication lines and internet solutions.
  • Issue Resolution: Address and resolve customer concerns, billing questions, technical difficulties, and order discrepancies with professionalism.
  • Product Expertise: Stay informed about AT&T's small business offerings and pricing to effectively guide customers.
  • Documentation: Maintain accurate records of customer interactions, orders, and issues in our CRM system.
  • Compliance: Adhere to AT&T policies and procedures while assisting customers and processing orders.
  • Customer Education: Inform customers about AT&T's small business services, features, and benefits to facilitate informed decision-making.
Qualifications
  • Minimum of 2-3 years of experience in a call center environment, preferably in a supervisory or leadership capacity.
  • Strong understanding of AT&T Business Mobility services and products.
  • Excellent communication and interpersonal skills.
  • Proficient in problem-solving and conflict resolution.
  • Experience with call center software and CRM tools.
  • Strong organizational and time-management abilities.
  • Ability to thrive in a fast-paced, high-pressure environment.
Benefits
  • Comprehensive medical, dental, vision, and life insurance available from the first day of the month following employment.
  • 401k plan with employer matching.
  • Paid vacation, personal/sick days, and bereavement leave.
  • Employee profit-sharing program.
  • 50% discount on AT&T wireless services.
  • Paid training opportunities.
  • Opportunities for advancement, with a preference for promoting from within.


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