Bilingual Spanish Customer Support Specialist

2 weeks ago


Urbandale, Iowa, United States DSI Systems Full time
Job Overview

DSI Systems Inc., a trusted partner of AT&T, is seeking a Bilingual Spanish Customer Support Specialist for our Small Business Orders Support team. This role is essential in providing exceptional service to our small business clientele and sales partners.

As a Bilingual Spanish Customer Support Specialist, you will be instrumental in delivering a smooth experience for our customers. Your responsibilities will include managing incoming inquiries, resolving customer issues, and facilitating AT&T product and service orders.

This position is office-based, with limited travel requirements.

About DSI Systems

Established in 1984, DSI is a family-owned enterprise dedicated to delivering enhanced value to our clients and partners. We specialize in sales management, marketing support, logistics solutions, comprehensive training, engineering services, and proprietary software solutions.

We prioritize building strong relationships, offering a comprehensive range of services in mobility, broadband, video, and more, to help our partners identify growth opportunities.

Key Responsibilities

  • Customer and Partner Support: Respond to incoming calls from small business customers and partners, providing exceptional assistance with their AT&T orders.
  • Order Management: Process AT&T service orders efficiently, including phone lines, internet services, and other business solutions.
  • Issue Resolution: Address customer concerns, billing questions, technical difficulties, and order discrepancies with professionalism.
  • Product Expertise: Stay informed about AT&T's small business offerings and pricing to assist customers effectively.
  • Record Keeping: Document customer interactions, orders, and issues accurately in our CRM system.
  • Compliance: Adhere to AT&T policies and procedures while assisting customers and processing orders.
  • Customer Education: Inform customers about AT&T's small business services, features, and benefits to facilitate informed decision-making.

Qualifications

  • Fluency in Spanish and English, both spoken and written.
  • 2-3 years of experience in a call center environment is preferred.
  • Strong understanding of AT&T Business Mobility services and products is advantageous.
  • Excellent communication and interpersonal skills.
  • Proficient in problem-solving and conflict resolution.
  • Experience with call center software and CRM tools.
  • Strong organizational and time-management abilities.
  • Capability to thrive in a fast-paced, high-pressure setting.

Benefits

  • Medical, Dental, Vision, and Life insurance available from the first day of the month following employment.
  • 401k Plan with employer matching.
  • Paid vacation, personal/sick days, and bereavement leave.
  • Employee Profit Sharing Program.
  • 50% discount on AT&T wireless services.
  • Paid training provided.
  • Opportunities for advancement, with a preference for internal promotions.


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