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Customer Support Specialist I

2 months ago

Urbandale, Iowa, United States YRC Worldwide Full time

Job Title: Customer Service Specialist I

Compensation: $18/hr

Job Overview:

The Customer Service Specialist I will deliver exceptional support to YRC Worldwide customers. This role requires a commitment to serving clients in a friendly, efficient, and timely manner. The specialist will handle customer service calls, addressing inquiries and resolving issues effectively.

Key Responsibilities:

  • Process customer orders, inquiries, and complaints related to services offered.
  • Utilize analytical skills and sensitivity to understand customer needs.
  • Provide accurate pricing information and availability details.
  • Investigate and resolve a variety of customer concerns and complaints.
  • Ensure timely completion of customer service interactions.

Core Competencies:

  • Adaptability: Ability to maintain effectiveness during significant changes in responsibilities or environment.
  • Building Trust: Establish effective relationships with customers and colleagues through open and trustworthy interactions.
  • Collaboration: Work cooperatively with team members to achieve collective goals.
  • Communication: Clearly convey information and ideas to ensure understanding and retention.
  • Continuous Learning: Actively seek opportunities for learning and apply new knowledge on the job.
  • Initiative: Take prompt action to achieve work objectives and results.
  • Work Standards: Set and uphold high performance standards for oneself and others.

Benefits:

Competitive compensation based on experience.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Strong verbal, written, and interpersonal communication skills.
  • Proficiency in MS Office applications (Word, Outlook, Excel).

Preferred Qualifications:

  • Experience in customer service, billing, collections, or the transportation industry.
  • Some college education.

Working Conditions:

This position is based in a professional office environment and requires the use of standard office equipment.

Physical Demands:

The role involves extended periods of sitting or standing while using office equipment, with occasional lifting of up to 10 lbs.

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer.