![Holiday Inn & Roberts Center](https://media.trabajo.org/img/noimg.jpg)
Guest Services Manager
1 month ago
The Holiday Inn Roberts Centre in Wilmington, Ohio has an immediate opening for a Guest Service Manager. Ideal candidates have flexible availability, excellent customer service skills and the desire to provide an exceptional experience for our guests.
Primary Responsibilities:
- Supervise Guest Service to ensure a continual level of outstanding customer service.
- Maintain established company policies and processes related to customer service techniques, proper identification and payments, up-selling, proper cleaning techniques etc.
- Review current day’s expected arrivals and VIP and special request reservations. Check status of departures and ensure proper processing occurs.
- Handle and respond to guest concerns and request in a timely manner. Ensure the accuracy and attainment of all guests’ interaction logs such as guests’ complaints, requests, etc. for excellent quality control.
- Maintain positive employee relations to include coaching, counseling, and on-going training and development.
- Oversee the scheduling of the Guest Service staff to ensure adequate staffing is in place keeping within budget restraints and established productivity standards.
- Demonstrates and promotes a safe and secure environment for guests, team members, and assets in compliance with workplace policies and procedures and regulatory requirements.
- Observes and secures associate compliance with procedures and methods.
- Work with General Manager to maximize Rooms inventory and use.
- Work with management to ensure that all supplies are ordered and stocked.
- Maintain key inventory and controls. Perform scheduled and unscheduled inspections.
- Participate in property’s selling and marketing efforts.
- Prepare requisite reports on a daily, weekly, monthly, and annual basis
- Compile daily revenue reports and send to appropriate parties.
- Work with General Manager to complete all daily and monthly accounting procedures.
- Works with all departments in professional and productive manner.
- Performs other duties as directed.
Required Skills and Experience:
- Knowledge of computerized hotel management systems.
- Excellent communication skills, both verbal and written.
- Leadership skills.
- Associate degree or equivalent education. Bachelor’s degree preferred.
- Previous experience in a hotel management/supervisory role required.
The Holiday Inn and Roberts Centre is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.
-
Guest Service Manager
1 month ago
Wilmington, United States HOMECOURT HOSPITALITY MANAGEMENT INC Full timeJob DescriptionJob DescriptionDescription:Welcome to the role of Guest Service Manager! As the leader of our guest services team, you will be responsible for delivering the highest standards of hospitality to our guests. You will be responsible for creating an exceptional experience for all our guests and ensuring that our guests leave with a lasting...
-
Guest Services Supervisor
7 days ago
Wilmington, Delaware, United States PM Hotel Group Full timeGuest Services Supervisor | PM Hotel GroupJob Category: Front Desk ManagementEmployment Type: Full-TimeWork Environment: On-siteOverview:As the Guest Services Supervisor, you will play a pivotal role in the hotel's operations, overseeing the front desk team to ensure exceptional service delivery. Your leadership will foster a culture of hospitality,...
-
Guest Services Supervisor
2 days ago
Wilmington, Delaware, United States PM Hotel Group Full timePosition Title: Guest Services SupervisorCompany: PM Hotel GroupJob Category: Front Desk OperationsEmployment Type: Full-TimeLocation: On-siteOverview:The Guest Services Supervisor role is designed for an individual who is meticulous, organized, and thrives in a fast-paced environment. This position requires a warm personality, outstanding customer service...
-
Guest Service Agent
1 month ago
Wilmington, United States Sonesta International Hotels Full timeJob Description Summary Sonesta ES Suites Wilmington - Newark is looking for a Guest Services Agent (GSA). The Guest Services Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The...
-
Guest Services Representative
1 day ago
Wilmington, North Carolina, United States 100 Ocean Full timeFront Desk Agent | 100 OceanJob Category: Front Desk Requisition Number: GUEST009027Job DetailsOverviewAs a Front Desk Agent, you will be the heartbeat of our establishment, ensuring every guest experiences outstanding service from arrival to departure. If you thrive in a dynamic environment and enjoy making others feel welcome, this role is tailored for...
-
Guest Services Representative
1 day ago
Wilmington, North Carolina, United States 100 Ocean Full timeFront Desk Agent | 100 OceanJob Category: Front Desk Requisition Number: GUEST009027Job DetailsOverviewAs a Front Desk Agent, you will be the heartbeat of our establishment, ensuring a welcoming atmosphere for all visitors. Your primary responsibility will be to deliver outstanding service from the moment guests arrive until their departure.Key...
-
Guest Services Representative
7 days ago
Wilmington, Delaware, United States Method Co. Full timePosition OverviewThe Quoin Hotel is actively seeking dynamic and motivated individuals for the role of Front Desk Associate. This position is essential in ensuring that our guests receive exceptional service from the moment they arrive until their departure.Key ResponsibilitiesAs a Front Desk Associate, you will:Provide a warm and friendly welcome to all...
-
Guest Services Coordinator
1 day ago
Wilmington, North Carolina, United States 100 Ocean Full timeFront Desk Agent | 100 OceanJob Category: Front Desk Requisition Number: GUEST009027Job OverviewRole Summary:As a Front Desk Agent, you will be the heartbeat of our hotel, ensuring that every guest experience is memorable. Your primary responsibility will be to provide outstanding service from the moment guests arrive until their departure.Key...
-
Senior Guest Services Supervisor
6 days ago
Wilmington, North Carolina, United States Hotel Du Pont Full timeSenior Guest Services SupervisorJob Category: Front Desk Requisition Number: LEADG008616Job OverviewThe Senior Guest Services Supervisor plays a crucial role in leading the guest service team, ensuring that exceptional customer service is consistently provided to all guests.Key ResponsibilitiesProvide clear and effective communication to staff, offering...
-
Guest Relations Coordinator
2 days ago
Wilmington, Delaware, United States Metro Services, LLC Full timePosition Overview:We are seeking enthusiastic individuals to become part of our team at Metro Services, LLC. Our establishment is renowned for its inviting atmosphere, familiar faces, and exceptional cuisine. At Metro Services, LLC, we define our offerings by their simplicity and prioritize 100% Guest Satisfaction. Our culture is not just spoken about; it is...
-
Director, Guest Services
3 weeks ago
Wilmington, United States Great Wolf Lodge Full timePay: $100000 per year - $100000 per year At Great Wolf, our Director of Guest Services strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitor compliance with standards and procedures. Join our Pack: Grow your career: A great place to start or advance your career with...
-
Senior Guest Services Supervisor
2 days ago
Wilmington, North Carolina, United States Hotel Du Pont Full timeSenior Guest Services SupervisorJob Category: Front Desk Requisition Number: LEADG008616Job OverviewThe Senior Guest Services Supervisor plays a pivotal role in leading the guest service team, ensuring that exceptional customer service is consistently provided to all guests.Key ResponsibilitiesProvide clear and effective communication to team members,...
-
Guest Services Coordinator
6 days ago
Wilmington, Delaware, United States IHOP Northeast Full timeJoin us as a Host or HostessAs a Host or Hostess at IHOP Northeast, your primary role will be to foster a friendly and inviting environment for our patrons. You will be tasked with welcoming guests, managing seating arrangements, processing To-Go orders, and overseeing the waitlist during peak hours.Key Responsibilities:Welcoming and guiding guests to their...
-
Guest Services Representative
1 month ago
Wilmington, United States Nemours Part timeNemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE.Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent...
-
Guest Services Representative
4 weeks ago
Wilmington, Delaware, United States Nemours Full timeNemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE.Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent...
-
Guest Services Coordinator
1 day ago
Wilmington, Delaware, United States Capers & Lemons Italian Restaurant Full timeJob OverviewCapers & Lemons Italian Restaurant represents a modern take on the classic Italian dining experience. Our vibrant bar and lounge complement a dining area that combines contemporary design with inviting comfort, all set against a backdrop of warm hues and soft lighting.Join Our TeamWe are currently seeking enthusiastic individuals for full-time or...
-
Senior Guest Services Supervisor
7 days ago
Wilmington, North Carolina, United States Hotel Du Pont Full timeSenior Guest Services SupervisorJob Category: Front Desk Requisition Number: LEADG008616Position OverviewThe Senior Guest Services Supervisor plays a pivotal role in leading the guest service team, ensuring that exceptional customer service standards are consistently met.Key ResponsibilitiesProvide clear communication to staff, offering guidance and...
-
Guest Service Clerk PT
3 months ago
Wilmington, United States Lowes Foods Full timeOverview: To provide the fastest and most pleasant guest service by performing the duties related to the front porch. Responsibilities: 1. Actively communicates with every guest including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline. 2. Properly bags guests orders to insure purchases are not damaged. 3. Works...
-
Guest Services Representative
3 months ago
Wilmington, United States Nemours Children's Health Full timeJob DescriptionNemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE. Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating...
-
Guest Services Housekeeping Lead
2 days ago
Wilmington, Delaware, United States DelDOT Full timeOverview Begin Your Journey with DelDOT The Delaware Department of Transportation (DelDOT) plays a vital role in enhancing the quality of life for residents through its various functions including infrastructure development, transportation services, and community engagement. Our commitment at DelDOT is to foster a workforce that is dedicated to...