Guest Services Representative

1 month ago


Wilmington, United States Nemours Part time
Nemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE.

Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent information to our guests about their experience at Nemours Estate and providing a positive experience so that the Nemours brand is sustained and enhanced.

Guest Services Representatives must display exceptional customer service, communication and hospitality skills. The work schedule includes weekends, days, some evenings and some holidays.

Essential Functions

Process sales for admissions, season passes and merchandise utilizing point of sales computer system. Follow opening and closing procedures at the Visitor Center. Promptly and graciously answer phone calls and retrieve messages. Share historical information about Nemours Estate. Act as a liaison with drivers, interpreters, gardeners, housekeeping and other Nemours staff to provide, maintain and promote a positive guest experience. Respond to customer questions via email/phone and assist with scheduling group tours. Organize and maintain an email database. Assist in the creation and distribution of a quarterly electronic newsletter, utilizing Constant Contact. Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee's supervisor.
Non-Essential Functions
Communicates with leadership when supplies are needed. Operate audiovisual equipment. Provide directions for guests expecting to arrive at Nemours Estate. Maintains cleanliness and tidiness of Visitor Center and replenishes counters with brochures and advertising materials. Assist with collection of guest surveys.
Performance Skills
Display exceptional customer service. Maintain and promote professionalism in all verbal and written communication skills. Show initiative to solve problems. Work well independently and as part of a team Be proactive, efficient and detail oriented. Demonstrate poise and flexibility. Demonstrate ability to accept change.

HS diploma or equivalent required.



  • Wilmington, Delaware, United States Nemours Full time

    Nemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE.Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent...


  • Wilmington, United States Nemours Children's Health Full time

    Job DescriptionNemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE. Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating...


  • Wilmington, United States Nothing Bundt Cakes Full time

    Benefits: Flexible schedule Free uniforms Employee discounts At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth Guest Service, Guest, Representative, Bakery, Service, Restaurant


  • Wilmington, North Carolina, United States 100 Ocean Full time

    Front Desk Agent | 100 OceanJob Category: Front Desk Requisition Number: GUEST009027Job DetailsOverviewAs a Front Desk Agent, you will be the heartbeat of our establishment, ensuring every guest experiences outstanding service from arrival to departure. If you thrive in a dynamic environment and enjoy making others feel welcome, this role is tailored for...


  • Wilmington, Delaware, United States Method Co. Full time

    Position OverviewThe Quoin Hotel is actively seeking dynamic and motivated individuals for the role of Front Desk Associate. This position is essential in ensuring that our guests receive exceptional service from the moment they arrive until their departure.Key ResponsibilitiesAs a Front Desk Associate, you will:Provide a warm and friendly welcome to all...


  • Wilmington, North Carolina, United States 100 Ocean Full time

    Front Desk Agent | 100 OceanJob Category: Front Desk Requisition Number: GUEST009027Job DetailsOverviewAs a Front Desk Agent, you will be the heartbeat of our establishment, ensuring a welcoming atmosphere for all visitors. Your primary responsibility will be to deliver outstanding service from the moment guests arrive until their departure.Key...


  • Wilmington, United States Hampton Inn Wilmington Full time

    Job DescriptionJob DescriptionGuest Services / Front Desk Representative (MUST BE ABLE TO WORK WEEKENDS) Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide...


  • Wilmington, United States CMC Hotels Full time

    **Guest Service Representative-TownePlace Suites** **Department:** Front Office Operations **Hotel Name:** Wilmington Are you looking for a Company you can "***GROW***" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio...

  • Guest Service Agent

    1 month ago


    Wilmington, United States Sonesta International Hotels Full time

    Job Description Summary Sonesta ES Suites Wilmington - Newark is looking for a Guest Services Agent (GSA). The Guest Services Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The...


  • Wilmington, Delaware, United States Capers & Lemons Italian Restaurant Full time

    Job OverviewCapers & Lemons Italian Restaurant represents a modern take on the classic Italian dining experience. Our vibrant bar and lounge complement a dining area that combines contemporary design with inviting comfort, all set against a backdrop of warm hues and soft lighting.Join Our TeamWe are currently seeking enthusiastic individuals for full-time or...


  • Wilmington, North Carolina, United States Hotel Du Pont Full time

    Senior Guest Services SupervisorJob Category: Front Desk Requisition Number: LEADG008616Position OverviewThe Senior Guest Services Supervisor plays a pivotal role in leading the guest service team, ensuring that exceptional customer service standards are consistently met.Key ResponsibilitiesProvide clear communication to staff, offering guidance and...

  • Guest Service Manager

    1 month ago


    Wilmington, United States HOMECOURT HOSPITALITY MANAGEMENT INC Full time

    Job DescriptionJob DescriptionDescription:Welcome to the role of Guest Service Manager! As the leader of our guest services team, you will be responsible for delivering the highest standards of hospitality to our guests. You will be responsible for creating an exceptional experience for all our guests and ensuring that our guests leave with a lasting...


  • Wilmington, Delaware, United States PM Hotel Group Full time

    Position Title: Guest Services SupervisorCompany: PM Hotel GroupJob Category: Front Desk OperationsEmployment Type: Full-TimeLocation: On-siteOverview:The Guest Services Supervisor role is designed for an individual who is meticulous, organized, and thrives in a fast-paced environment. This position requires a warm personality, outstanding customer service...


  • Wilmington, United States Holiday Inn & Roberts Center Full time

    Job DescriptionJob DescriptionThe Holiday Inn Roberts Centre in Wilmington, Ohio has an immediate opening for a Guest Service Manager. Ideal candidates have flexible availability, excellent customer service skills and the desire to provide an exceptional experience for our guests. Primary Responsibilities:Supervise Guest Service to ensure a continual level...


  • Wilmington, Delaware, United States PM Hotel Group Full time

    Guest Services Supervisor | PM Hotel GroupJob Category: Front Desk ManagementEmployment Type: Full-TimeWork Environment: On-siteOverview:As the Guest Services Supervisor, you will play a pivotal role in the hotel's operations, overseeing the front desk team to ensure exceptional service delivery. Your leadership will foster a culture of hospitality,...


  • Wilmington, Delaware, United States Metro Services, LLC Full time

    Position Overview:We are seeking enthusiastic individuals to become part of our team at Metro Services, LLC. Our establishment is renowned for its inviting atmosphere, familiar faces, and exceptional cuisine. At Metro Services, LLC, we define our offerings by their simplicity and prioritize 100% Guest Satisfaction. Our culture is not just spoken about; it is...


  • Wilmington, North Carolina, United States 100 Ocean Full time

    Front Desk Agent | 100 OceanJob Category: Front Desk Requisition Number: GUEST009027Job OverviewRole Summary:As a Front Desk Agent, you will be the heartbeat of our hotel, ensuring that every guest experience is memorable. Your primary responsibility will be to provide outstanding service from the moment guests arrive until their departure.Key...


  • Wilmington, North Carolina, United States Hotel Du Pont Full time

    Senior Guest Services SupervisorJob Category: Front Desk Requisition Number: LEADG008616Job OverviewThe Senior Guest Services Supervisor plays a crucial role in leading the guest service team, ensuring that exceptional customer service is consistently provided to all guests.Key ResponsibilitiesProvide clear and effective communication to staff, offering...


  • Wilmington, North Carolina, United States Hotel Du Pont Full time

    Senior Guest Services SupervisorJob Category: Front Desk Requisition Number: LEADG008616Job OverviewThe Senior Guest Services Supervisor plays a pivotal role in leading the guest service team, ensuring that exceptional customer service is consistently provided to all guests.Key ResponsibilitiesProvide clear and effective communication to team members,...


  • Wilmington, United States Great Wolf Lodge Full time

    Pay: $100000 per year - $100000 per year At Great Wolf, our Director of Guest Services strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitor compliance with standards and procedures. Join our Pack: Grow your career: A great place to start or advance your career with...