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Guest Services Representative
1 month ago
Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent information to our guests about their experience at Nemours Estate and providing a positive experience so that the Nemours brand is sustained and enhanced.
Guest Services Representatives must display exceptional customer service, communication and hospitality skills. The work schedule includes weekends, days, some evenings and some holidays.
Essential Functions
Non-Essential Functions
Communicates with leadership when supplies are needed. Operate audiovisual equipment. Provide directions for guests expecting to arrive at Nemours Estate. Maintains cleanliness and tidiness of Visitor Center and replenishes counters with brochures and advertising materials. Assist with collection of guest surveys.
Performance Skills
Display exceptional customer service. Maintain and promote professionalism in all verbal and written communication skills. Show initiative to solve problems. Work well independently and as part of a team Be proactive, efficient and detail oriented. Demonstrate poise and flexibility. Demonstrate ability to accept change.
HS diploma or equivalent required.
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