Guest Services Representative

1 week ago


Wilmington, North Carolina, United States 100 Ocean Full time

Front Desk Agent | 100 Ocean

Job Category: Front Desk Requisition Number: GUEST009027

Job Details

Overview

As a Front Desk Agent, you will be the heartbeat of our establishment, ensuring every guest experiences outstanding service from arrival to departure. If you thrive in a dynamic environment and enjoy making others feel welcome, this role is tailored for you.

Key Responsibilities:

  • Manage the front desk operations with a focus on guest satisfaction.
  • Provide exceptional service by addressing guest inquiries and fulfilling requests promptly.
  • Maintain a thorough understanding of local attractions, dining, and events to assist guests effectively.
  • Handle financial transactions with accuracy and integrity.
  • Utilize property management systems and technology to streamline front desk processes.

Qualifications:

We seek candidates with a High School diploma (or equivalent) and ideally three to six months of relevant experience. A friendly demeanor and a passion for customer service are essential. You will interact with guests and team members in a courteous and positive manner, managing requests efficiently even in high-pressure situations.

Physical Requirements:

This role involves standing, walking, and occasional lifting of up to 50 pounds. Flexibility in scheduling, including nights, weekends, and holidays, is necessary. In return for your commitment, we offer competitive compensation, hotel discounts, and the chance to be part of a unique and expanding hospitality company.

Equal Opportunity Employer

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected status.



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