IT Support Specialist

4 weeks ago

Norristown, United States JP Mascaro Full time
Job DescriptionJob Description

Who Are We?

JP Mascaro & Sons is a locally owned and operated private family-owned company who has been experiencing record growth and success. In 1964, it started with one truck. We have grown into one of the largest most successful fully integrated solid waste companies serving the mid-Atlantic area. We started with a business plan 1964 that remains unchanged today: serve your customers well, treat your employees as family, and work hard.

Come Join Our Family

Our corporate office in Audubon, PA is currently seeking a IT Support Specialist to join our team Our goal is for this role to continually expand and grow To achieve that goal, this position is based fully onsite, 100% of the time with no remote working opportunities.

What You Will Do:

  • Respond to telephone calls, emails, and service requests for technical support in a timely manner, escalating issues as needed.
  • Identify, research, isolate, and resolve information systems problems.
  • Utilize problem management database and/or help desk system.
  • Familiarizes employees with established policies, procedures, rules, and regulations.
  • Trains and instructs employees on the proper use of equipment.
  • Provide technical and functional support to internal user community
  • Work with 3rd party vendors to resolve issues
  • Monitor server health and conduct HW/SW repairs as needed on a daily basis.
  • Maintain equipment and supply inventory.
  • Maintain all files related to equipment issuance and end-user’s.
  • Assist in troubleshooting of network and related telecom outages and issues.
  • Refer contracted hardware or software problems or defective products to vendors for service.
  • Solid oral, written and listening communications skills required.
  • Document effectively, clearly and timely on all work performed into the companies help desk software.
  • Travel occasionally to the company’s divisions in multiple states to resolve issues if the need may arise.
  • Special projects and other job duties as assigned.

You Have:

  • Bachelor’s degree in Information Technology, Computer Sciences or other related field, required.
  • Two (2) to three (3) years related experience and/or training, or equivalent combination of education and experience working in a support/help desk role.
  • Knowledge of Networking technologies and the ability to work on different networking platforms.
  • Ability to Troubleshoot PC and Commercial Software (i.e. MS Office Suite)
  • Ability to self-teach software/technologies
  • Knowledge of Installation, configuration and support of PCs, printers and peripherals
  • Strong organizational skills, an innate sense of urgency
  • Ability to work under pressure in fast-paced, time sensitive environment with shifting priorities

required

  • A strong sense of integrity and confidentiality required
  • Willingness to get the job done in a timely and accurate fashion
  • Ability to be onsite five (5) days a week
  • Strong sense of accountability
  • Ability to recognize and meet deadlines
  • Strong work ethic with the ability to work independently in a fast-paced environment.
  • Excellent verbal and written communications skills and strong interpersonal skills.

We Offer:

  • Competitive Salary
  • Health Insurance
  • Life Insurance
  • 401K with Company match
  • Gifts every holiday
  • A fun, family environment
  • and much more

ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS:

The work environment and physical working characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:

  • Must be able to remain in a stationary position 50% of the time
  • Person in this position needs to occasionally move about inside the office to access file cabinets, office machinery
  • See Physical Demands Checklist

For over 40 years, our motto has been "If it's service, it's us". We cannot meet the goals of our company if we do not satisfy our customer's needs first. Our existence is dependent upon them. Our employees are our greatest asset. We invest in the growth and success of our employees.

For more information about J.P. Mascaro & Sons, please visit our website at www.jpmascaro.com

An Equal Opportunity Employer We prohibit discrimination and harassment of any kind based on age, race, color, sex, gender, gender preference, sexual orientation, national origin, religion, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local, state and federal laws.

We make reasonable accommodation for individuals with disabilities to apply for employment. Contact the Human Resources Department ONLY if you wish to request an accommodation. Resumes sent to this address will not be accepted.

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