Mobile Services Coordinator
3 months ago
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
What we offer:
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, PTO pay
- Career advancement opportunities, promote from within
- Discounts on products and services
- Family owned and operated
- Long term job security
Job Responsibilities:
- Coordinate the deployment and scheduling of mobile service vehicles to different locations based on demand and priority.
- Ensure vehicles are properly maintained, stocked, and equipped with necessary tools and supplies.
- Recruit, train, and manage a team of mobile technicians ensuring they adhere to company policies and standards.
- Advise customers on recommended services, repairs, and maintenance based on vehicle condition and manufacturer guidelines.
- Handle customer complaints or concerns professionally and strive to resolve issues to their satisfaction.
- Maintain accurate records of service requests, appointments, and transactions.
- Collaborate with other departments such as logistics, procurement, and finance to ensure smooth operations.
Qualifications:
- Previous experience in fleet management, automotive service, or related field.
- Demonstrated experience in team leadership, customer service, and administrative tasks.
- Familiarity with automotive repair and maintenance procedures is desirable.
- Excellent verbal and written communication skills to interact effectively with team members and customers.
- Strong organizational and time-management skills to prioritize tasks and meet deadlines in a fast-paced environment.
- Willing to submit to a background and drug screen
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