Clinical Care Management Supervisor

The Clinical Care Management Supervisor is responsible for the daily supervision and oversight of clinical team members. The Clinical Care Management Supervisor is responsible for ensuring that services are authorized according to medical necessity criteria and in accordance with the CBH mission and contractual obligations.

Core Expectations:

Community Behavioral Health (CBH) will hold each employee accountable for the following expectations which align with our mission, vision, and corporate code of conduct.

• Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner, consistent with all state and federal guidelines.
• Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members and their families.
• Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost effective manner.
• Promote and manage diversity and acceptance within CBH and with all members and stakeholders by honoring and respecting their individuality, dignity and rights.
• Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs.
• Actively participate in required meetings and complete all mandatory trainings.
• Maintain high levels of advocacy and member confidentiality to ensure the success of CBH and our mission.
• Assist in assuring both internal and external program integrity by being alert to and reporting suspected instances of provider and employee fraud, waste or abuse.

Essential Functions:

• Build and maintain a strong functional clinical team through effective recruiting, training, performance management, coaching, team building and succession planning.
• Manage day to day operations of Clinical Care Managers and other direct reports.
• Monitor quality and quantity of reviews and provide feedback.
• Collaborate across clinical teams to facilitate and coordinate care.
• Collaborate across functional areas of CBH to operationalize changes in policy and procedure.
• Develops specific protocols for communication between Clinical Care Managers and other direct reports and providers.
• Facilitate internal clinical meetings and external provider meetings.
• Accompanies Clinical Care Managers and other direct reports into the community between 15 and 25% of work time to provide ongoing clinical supervision and feedback.
• Uses data driven decision making and works to ensure accuracy of member level data and timely communication of data.
• Collaborates with other Clinical Supervisors to develop consistent expectations and supervision to Clinical Staff.
• Obtains and reviews data relevant to members served by the team, clinical operations and staff monitoring to guide interventions.
• Models and requires exceptional customer service in work with members and providers.
• Documents supervision notes and next steps consistent with standards in the field.
• Perform on-call duties as instructed.
• Completes other duties as assigned.

Team Specific Responsibilities:

• Oversees operations of Clinical Care Managers and other direct reports working with the court system.
• Coaches Clinical Care Managers and other direct reports in developing collaborative relationships with the juvenile just system and child welfare system.

Position Requirements:

• Education: Master’s degree in Social Work or related field
• License/Certification: License eligible and willing/able to obtain licensure within the first year of employment; PA Child Abuse Clearance required
• Preferred Licensure: Licensed Social Worker (LSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW)
• Relevant Work Experience: 3 years post graduate experience with a minimum of 6 months of supervisory experience.
• Skills:
• Ability to positively lead a team
• Strong communication skills
• Strong organizational skills
• Ability to multi-task in fast-paced environment
• Proficient in MS Office and able to type at least 20 words per minute
• Compliant with HIPAA regulations

Leadership Competencies:

• Strategic Thinking: Understand and integrate the long-term vision of CBH and focus current activities on what is critical to achieve future success including formulating objectives/priorities and developing and implementing breakthrough ideas.

• Leadership: Effectively manage and guide efforts to address challenges and drive continuous improvement for CBH’s programs, services and processes. Develop and implement effective strategies and appropriate interpersonal styles to influence and guide others.

• Employee Development: Recognize and promote the necessity to hire, assess, develop and retain high quality talent. Acknowledge strengths and weaknesses in team members through an ongoing performance management process that provides timely feedback in order to help them develop and enhance performance.

Work Conditions (including travel, overtime required, physical requirements and occupational exposure):

• Requires ability to work shift schedule including days, nights and overnights; schedule may vary.
• Requires ability work off-site as needed.
• Requires ability to travel, including out-of-state and overnight travel, as needed.
• Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
• Ability to utilize computers and office equipment to complete daily work responsibilities.
• Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment routinely needed.
• Must be able to adapt to continuous changes/demands of the job.

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

Equal Employment Opportunity:

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation:

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov