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Front Desk Supervisor

3 months ago

Olympia, United States BMI Hospitality Management Full time
Job DescriptionJob Description

Do you want to work for a great company with competitive benefits and pay? Courtyard by Marriott Olympia is looking to hire a Front Desk Supervisor. If you think you'd be a great addition to our team, please apply

Benefits:

  • Medical, dental, and vision offered after qualification period
  • Competitive performance bonuses
  • 401k with match offered after qualification period
  • Employee discounts at Hilton Hotels worldwide
  • Referral bonus program - $200/referred employee after 30 days of employment
  • Washington State Paid Sick Leave
  • Vacation time accrued based on hours worked
  • Free parking
  • Overtime paid for holidays worked. 10 holidays per year

Job Duties:

  • Provide exceptional guest service to all hotel guests
  • Provide training to front office staff as directed by Management
  • Assigns duties to Guest Service Representatives and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
  • Greet and check guests into and out of the hotel
  • Handle all guest requests and/or concerns in a professional and courteous manner
  • Manage guest accounts by posting charges and handling cash and credit card
  • transactions with accuracy
  • Must be flexible in schedule: Positions could be mornings or nights, including weekends and Holidays
  • Answer phones

Job Requirements:

  • Must be able to stand for extended periods of time
  • Be outgoing and friendly
  • Must have some supervisory experience
  • Some customer service experience required, preferably in a hotel setting


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