Guest Services Supervisor

2 weeks ago


Olympia, Washington, United States BMI Hospitality Management Full time

Are you interested in joining a reputable organization that offers excellent benefits and competitive compensation? BMI Hospitality Management is seeking a Front Desk Supervisor to enhance our team.

Employee Benefits:

  • Comprehensive medical, dental, and vision plans available after the qualification period
  • Performance-based bonuses with potential earnings of up to $650 monthly
  • 401k retirement plan with company matching after the qualification period
  • Exclusive employee discounts at Hilton properties globally
  • Referral bonus program offering $200 for each referred employee after 30 days of employment
  • Paid Sick Leave in accordance with Washington State regulations
  • Accrued vacation time based on hours worked
  • Complimentary parking for employees
  • Overtime pay for holidays worked, with 10 holidays recognized each year
Key Responsibilities:
  • Deliver outstanding customer service to all hotel patrons
  • Provide training and guidance to front office personnel as directed by management
  • Delegate tasks to Guest Service Representatives and monitor their performance to ensure compliance with franchise standards and hotel policies
  • Welcome guests and manage the check-in and check-out processes
  • Address all guest inquiries and concerns in a professional and courteous manner
  • Oversee guest accounts by accurately processing charges and managing cash and credit transactions
  • Maintain flexibility in scheduling, with shifts that may include mornings, evenings, weekends, and holidays
  • Handle incoming phone calls
Qualifications:
  • Ability to stand for extended periods
  • Outgoing and personable demeanor
  • Previous supervisory experience is required
  • Experience in customer service, preferably within the hospitality industry


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