Guest Services Supervisor

1 week ago


Olympia, Washington, United States BMI Hospitality Management Full time


Are you interested in joining a reputable organization that offers attractive benefits and competitive compensation? BMI Hospitality Management is seeking a dedicated Front Desk Supervisor.

If you believe you would be a valuable asset to our team, we encourage you to consider this opportunity.



Benefits:
  • Medical, dental, and vision coverage available after the qualification period
  • Performance-based bonuses with potential earnings of up to $650 monthly
  • 401k plan with matching contributions after the qualification period
  • Employee discounts at various hotel locations globally
  • Referral bonus program offering $200 for each referred employee after 30 days of employment
  • Paid Sick Leave in accordance with Washington State regulations
  • Accrued vacation time based on hours worked
  • Complimentary parking for employees
  • Overtime pay for holidays worked, with 10 holidays recognized annually


Key Responsibilities:
  • Deliver outstanding service to all hotel guests
  • Provide training and guidance to front office personnel as directed by management
  • Delegate tasks to Guest Service Representatives and monitor their performance to ensure compliance with franchise standards and hotel policies
  • Welcome guests and facilitate their check-in and check-out processes
  • Address all guest inquiries and concerns in a professional and courteous manner
  • Manage guest accounts by accurately processing charges and handling cash and credit card transactions


Schedule Flexibility Required:

Shifts may include mornings or evenings, as well as weekends and holidays.


Job Requirements:
  • Ability to stand for extended periods
  • Outgoing and personable demeanor
  • Previous supervisory experience is preferred
  • Experience in customer service, ideally within a hotel environment

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