Guest Services Supervisor
1 week ago
Are you interested in joining a reputable organization that offers attractive benefits and competitive compensation? BMI Hospitality Management is seeking a dedicated Front Desk Supervisor.
If you believe you would be a valuable asset to our team, we encourage you to consider this opportunity.
Benefits:
- Medical, dental, and vision coverage available after the qualification period
- Performance-based bonuses with potential earnings of up to $650 monthly
- 401k plan with matching contributions after the qualification period
- Employee discounts at various hotel locations globally
- Referral bonus program offering $200 for each referred employee after 30 days of employment
- Paid Sick Leave in accordance with Washington State regulations
- Accrued vacation time based on hours worked
- Complimentary parking for employees
- Overtime pay for holidays worked, with 10 holidays recognized annually
Key Responsibilities:
- Deliver outstanding service to all hotel guests
- Provide training and guidance to front office personnel as directed by management
- Delegate tasks to Guest Service Representatives and monitor their performance to ensure compliance with franchise standards and hotel policies
- Welcome guests and facilitate their check-in and check-out processes
- Address all guest inquiries and concerns in a professional and courteous manner
- Manage guest accounts by accurately processing charges and handling cash and credit card transactions
Schedule Flexibility Required:
Shifts may include mornings or evenings, as well as weekends and holidays.
Job Requirements:
- Ability to stand for extended periods
- Outgoing and personable demeanor
- Previous supervisory experience is preferred
- Experience in customer service, ideally within a hotel environment
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