Customer Experience Manager

3 days ago


Olympia, Washington, United States The Hands On Childrens Museum Full time
About the Position

This is a full-time position with a core schedule of Sunday - Thursday with the ability to flex to other days and times for Museum programs and events. As a member of the Visitor Services team, this front-facing customer service supervisor position is the first point of contact for Hands On Children's Museum (HOCM) visitors.

Key Responsibilities
  • **Promote an Exceptional Customer Experience**: Sell tickets, memberships, and store purchases while providing a welcoming and positive experience for HOCM visitors.
  • **Lead and Coach Staff**: Supervise and coach Visitor Services Front Desk Associates and Leads to ensure adherence to museum policies and procedures.
  • **Manage Front Desk Operations**: Oversee daily Front Desk Operations in support of the Front Desk & Reservations Manager, including creating schedules and special projects.
  • **Achieve Sales Goals**: Meet museum sales goals and ensure accuracy in all areas of front desk operations.
Requirements
  • **Education**: Bachelor's Degree preferred (relevant work experience may substitute).
  • **Experience**: 2 years experience supervising daily work and coaching of 3 or more staff.
  • **Skills**: Excellent customer service skills, cash handling experience, and experience achieving and celebrating sales goals.
  • **Communication**: Strong written and verbal communication skills, with excellent attention to detail, initiative, and problem-solving skills.
  • **Technology**: Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint, as well as experience with POS or database management systems.
Workplace Values

Achieving our mission requires great people who actively demonstrate our core values. When applying, please submit a cover letter, resume, and 3 professional references.



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