Sales Support Administrator

2 months ago

San Francisco, United States McCalls Catering & Events Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

The Sales Support Administrator plays a crucial role in supporting the catering sales team and ensuring the smooth operation of catering sales activities. This position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. The Sales Support Administrator will collaborate closely with the catering sales team to provide administrative support, maintain accurate records, and assist in achieving sales targets. Furthermore, the candidate is to be proficient in MS Office Suite. A background in catering sales support and familiarity with catering sales processes are preferred.

Sales Support Administrator Responsibilities:


Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as production and logistics, to ensure timely order fulfillment.

Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.

Assist in Sales Reporting: Prepare and generate sales reports, including sales performance, inventory levels, and customer analytics. Provide regular updates on sales metrics to the sales team and management.

Handle Inquiries and Correspondence: Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide information about products, pricing, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant departments.

Sales Support: Provide administrative support to the sales team, including scheduling meetings, preparing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.

Order and Inventory Management: Monitor inventory levels, coordinate with suppliers for timely replenishment, and track shipments. Ensure accurate stock levels and assist in resolving any discrepancies.

Coordinate Sales Events: Assist in organizing catering & events. Assists in the coordination of catering & events logistics and provide on-site support when necessary.

Maintain Customer Relations: Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills:

Excellent organizational and time management skills.

Strong attention to detail and accuracy.

Effective communication and interpersonal skills.

Proficiency in MS Office Suite, particularly Excel and PowerPoint.

Ability to work independently and collaboratively in a team.

Strong problem-solving and decision-making abilities.

Ability to prioritize tasks and work under pressure.

Required Qualifications:


High school diploma or equivalent; a degree in business administration or a related field is preferred.

Proven experience in a sales support or administrative role.

Familiarity with sales processes and procedures.

Knowledge of order processing systems and sales software.

Excellent written and verbal communication skills.

Strong numerical and analytical skills.

Ability to adapt to changing priorities and work in a fast-paced environment.

Professional and friendly demeanor.

Sales Administrator Requirements:


High school diploma or GED.

An associate or bachelors degree in business administration or similar preferred.

Previous experience in sales support administration, or a similar role.

Exceptional interpersonal and customer service skills.

Experience with industry software such as Caterease, TPP or similar.

Advanced knowledge of administrative recordkeeping.

Familiarity with sales reports and sales records.

Proficiency with word processing and spreadsheet software.

Excellent written and verbal communication skills.

Covid Vaccination is a requirement of the job and accommodations due to disability or religious reasons will be evaluated in compliance with prevailing regulations.

Valid drivers license and reliable transportation to and from events venues locations, company offices and warehouse

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the operation when needed to assist operations to perform job duties not necessarily contained in this job description

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