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Sales Support Specialist

2 months ago

San Francisco, California, United States Accor Hotels Full time

Company Overview

Why choose Accor?
We are more than just a global leader in hospitality. We embrace individuality and provide opportunities that align with your unique personality. Our commitment is to foster your growth and learning every day, ensuring that your work is meaningful. With us, you can explore the endless possibilities that Accor has to offer.
At Accor, every chapter of your career is yours to craft, and together we can envision the future of hospitality. Discover the journey that awaits you at Accor, and embrace the chance to do what you love while caring for the world. Challenge the norm and be #BELIMITLESS.

What We Offer:

  • Competitive compensation
  • Paid Time Off
  • Comprehensive Medical, Dental, and Vision Insurance, along with 401K
  • Employee benefit card providing discounted rates at Accor properties worldwide
  • Access to learning programs through our Academies
  • Opportunities for talent development and career growth within the organization
  • Chance to contribute to our Corporate Social Responsibility initiatives

Compensation Rate: $28.96 per hour

Position Overview

As a versatile professional, you will independently manage a variety of intricate and confidential administrative tasks to support your team. Your strong communication skills will enable you to engage effectively with all stakeholders, proactively addressing and resolving issues while keeping your team informed on various projects.

Key Responsibilities:

  • Deliver consistently professional, friendly, and engaging service.
  • Exhibit strong customer service and communication abilities, anticipating and fulfilling guest needs while striving for excellence in all hotel operations.
  • Assist the sales department by addressing general inquiries via phone, email, and mail.
  • Handle a high volume of incoming calls, manage mail distribution, perform photocopying, prepare reports, and send faxes.
  • Support special projects as required, maintain organized filing systems, manage schedules for appointments, travel, and meetings, and liaise with other departments as necessary.
  • Audit data entry in the Delphi system and ensure compliance with operational guidelines.
  • Establish and implement administrative systems and procedures, providing essential support as needed.
  • Assist with the preparation of monthly expense reports for Sales Managers.
  • Pre-qualify incoming leads to ensure timely responses from sales managers.
  • Support the creation of customer proposals and contracts as required.
  • Facilitate site alerts for customer visits.
  • Conduct data entry into the sales system platform, Delphi.
  • Collaborate effectively within a team environment.
  • Perform additional tasks as assigned.
Qualifications:

Your Skills and Experience:

  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Familiarity with Opera and Delphi systems is preferred.
  • Ability to communicate clearly and professionally over the phone.
  • Exceptional verbal and written communication skills.
  • Capable of managing multiple projects and responsibilities efficiently.
  • Highly organized and detail-oriented.
  • Able to work independently as well as collaboratively in a fast-paced environment.
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Prior experience in hospitality sales is advantageous.
Additional Information:

Your Work Environment:

  • Opportunity to collaborate with a diverse team representing over 20 countries globally.
  • Work alongside experienced professionals to enhance your skills and capabilities.

Visa Requirements: Must be legally authorized to work in the U.S.A. Accor Hotels is unable to assist with work authorization.

Commitment to Diversity & Inclusion:
We are dedicated to fostering an inclusive workplace and aim to attract, recruit, and promote diverse talent.


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