Sales Support Specialist

2 weeks ago

San Francisco, California, United States Accor Hotels Full time

Company Overview

Why choose Accor?
We are more than just a global leader in hospitality. We embrace individuality and provide opportunities that align with your unique personality. We are committed to your growth and learning every day, ensuring that your work is meaningful. As you journey with us, you will discover the endless possibilities that Accor has to offer.
At Accor, every chapter of your career is yours to shape, and together we can envision the future of hospitality. Explore the opportunities that await you at Accor, and embrace the chance to make a difference. #BELIMITLESS

What we offer:

  • Competitive compensation
  • Paid Time Off
  • Comprehensive Medical, Dental, and Vision Insurance, 401K
  • Employee benefit card providing discounted rates at Accor properties worldwide
  • Access to learning programs through our Academies
  • Opportunities for talent development and career growth within your property and globally
  • Chance to contribute to our Corporate Social Responsibility initiatives

Compensation Rate: $28.96 per hour

Position Overview

As a Sales Coordinator, you will be a versatile individual capable of managing a variety of complex and confidential administrative tasks to support your team. You will communicate effectively with all stakeholders, proactively identify and resolve issues, and keep your team informed on various projects.

Key Responsibilities:

  • Deliver consistently professional, friendly, and engaging service.
  • Exhibit strong customer service and communication skills, anticipating and fulfilling the needs of our guests while striving for excellence in all hotel operations.
  • Assist the sales department by addressing general inquiries via phone, email, and mail.
  • Handle a high volume of incoming calls, manage mail distribution, prepare reports, and perform data entry tasks.
  • Support special projects as required, maintain organized filing systems, manage appointment schedules, travel arrangements, and meetings, and liaise with other departments as necessary.
  • Ensure compliance with Delphi data input standards and assist in auditing processes.
  • Establish and implement effective administrative systems and procedures, providing necessary support.
  • Assist with the preparation of monthly expense reports for Sales Managers.
  • Pre-qualify incoming leads to ensure timely responses from sales managers.
  • Support the creation of customer proposals and contracts as needed.
  • Coordinate site alerts for customer visits.
  • Perform data entry into the sales system platform, Delphi.
  • Collaborate effectively within a team environment.
  • Undertake additional tasks as assigned.
Qualifications:

Your skills and experience include:

  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Familiarity with Opera and Delphi systems is preferred.
  • Ability to communicate clearly and professionally over the phone.
  • Excellent verbal and written communication skills.
  • Capacity to manage multiple projects and responsibilities efficiently.
  • Strong organizational skills and attention to detail.
  • Able to work independently as well as collaboratively in a fast-paced environment.
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Previous experience in hospitality sales is advantageous.
Additional Information:

Your team and work environment:

  • Opportunity to collaborate with a diverse team representing over 20 countries worldwide.
  • Access to experienced professionals to enhance your skills and abilities.

Visa Requirements: Must be legally authorized to work in the U.S.A. Accor Hotels is unable to assist with work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive organization, dedicated to attracting, recruiting, and promoting diverse talent.


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