Sales Support Specialist

1 month ago

Phoenix, United States Medix Infusion Full time
Job DescriptionJob DescriptionDescription:

Medix Infusion is seeking a Sales Support Specialist to join our team in Arizona. As a Sales Support Specialist, you will identify growth opportunities within local practices, hospitals, and healthcare systems to facilitate referrals and coordinate patient care.


Medix Infusion provides personalized home and in-suite infusion therapy services for patients with chronic or acute conditions. Our dedicated team ensures each patient’s journey is as smooth as possible. We offer a range of medical infusion therapies, including anti-infectives, biologics, IVIG, and other injectable and infusion treatments.


Key Responsibilities:

  • Manage customer accounts, follow up with customers for administrative purposes, and provide troubleshooting assistance for orders, account statuses, and other issues.
  • Perform data entry tasks for sales figures, metrics, and other relevant information, maintaining an organized and accessible filing system.
  • Increase referral conversion rates monthly to ensure patients receive timely services.
  • Work closely with the Key Accounts Executive to capture necessary documentation for referrals.
  • Develop and monitor performance indicators for sales and staff members, manage sales tracking tools, and compile reports.
  • Create and process orders in a timely manner, handle rush orders, and review pending orders and customer requests to ensure satisfaction.
  • Handle administrative duties for the company and its executives and management teams.

Required Qualifications:

  • Bachelor's degree preferred but not required.
  • Excellent interpersonal skills when interacting with Medix Infusion staff, vendors, and patients.
  • Ability to work as a team member and develop productive and cooperative working relationships with all members of the Medix Infusion team.
  • Proficient in Microsoft Office programs and Microsoft Teams for communication, accessing company policies, and electronic medical records.
  • Physical demands include frequent standing, walking, sitting, bending, twisting, talking, and hearing. Prolonged periods of sitting, keyboarding, and reading may be required. Occasionally lift and/or move up to 30 pounds. Specific vision abilities required include reading, distance, computer, and color vision. Talking and hearing are essential for communication.

Performance Expectations:

All employees and contract employees of Medix Infusion are expected to:

  • Adhere to all professional and ethical behavior standards of the healthcare industry.
  • Maintain a neat, clean, and professional appearance at all times.
  • Interact in an honest, trustworthy, and dependable manner with patients, employees, and vendors.
  • Demonstrate cultural awareness and sensitivity.

Reasons to Work at Medix Infusion:

  • Excellent culture as rated by our employees (NPS Score).
  • Patient-first approach – treating others as we want to be treated.
  • Commitment to integrity.
  • Team-oriented environment with an emphasis on positive intent.
  • Comprehensive health insurance, life insurance, and more.
  • 401(k) savings plan with company contributions.
  • Voluntary dental and vision insurance.
  • Paid time off and paid holidays.

Medix Infusion offers a dynamic work environment, opportunities for professional growth, rewarding career challenges, and competitive compensation. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.


Medix Infusion will only employ individuals who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of pre-employment screenings.

Requirements:


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