Client Services Administrative Assistant

3 months ago


Springfield, United States Greater Springfield Senior Services, Inc. (GSSSI) Full time
Job DescriptionJob Description

Full-time, 35 hours/week

NOT remote

Responsible for assigned clerical administrative functions in the Client Services Department.

  • Accurately process all service data entry including openings, effective dates, changes, closings, and transfers for consumers between care enrollments.
  • Communicate to appropriate providers the increases and decreases in service authorizations and maintain current schedule of services in SAMS.
  • Verify client service resumptions with providers.
  • Assist Provider Relations Manager to conduct and record results of client and staff satisfaction surveys.
  • Track provider changes and personal care start dates, and relay this information to the nursing department.
  • Follow up on the status of outstanding referrals and service changes with providers.
  • Serve as primary and secondary back-up as assigned for other members of the Purchased Services Department.
  • Assist in maintaining good customer relations with providers.

Education and Experience

  • High School Diploma or equivalent
  • Two years general office experience
  • Excellent telephone skills

Public Service Loan Forgiveness (PSLF)

If you are employed by a not-for-profit organization such as GSSSI, you may be eligible for the PSLF Program for student loans.



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