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Client Service Representative
2 months ago
Client Service Representative - Account Specialist
Any US Location (Onsite or Remote)
Monday - Friday, 9am-6pm CST / 7am-4pm PST / 10am-7pm EST
People who work well together accomplish amazing things. We are a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality and devoted to continuous improvement, at CSC we make sure businesses across the globe are running smoothly and efficiently.
As a Client Service Representative (Account Specialist) you will receive requests from customers via phone, e-mail, and Live Chat. These requests include website assistance, guidance concerning UCC Filing and Searching, Corporate Document Retrieval, Real Estate Recording as well as project management. Account Specialists tend to be technology-oriented with strong problem-solving abilities.
Many of our Account Specialists have previous experience in retail, hospitality, or restaurant service. People with experience in exceeding customer and client expectations in a call center also prefer our professional environment and the interesting work.
Some of the things you will be doing:
•Providing excellent customer service to both internal and external clients
•Responding promptly to customer inquiries over the phone or electronically
•Directly responsible to organize the workflow to meet customers time frames and demands
•Data entry of client information, electronic filing and retrieval of documents
•Navigating quickly between multiple databases quickly and accurately
•Ability to follow up and through with all customer interactions
•Research and analysis of legal documents
•Recommending process improvements where applicable
•Maintaining and growing existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
What technical skills, experience, and qualifications do you need?
•3 years of experience working in a customer service or administrative capacity
•Energetic self-starter who thrives in a fast-paced, team oriented environment
•The ability to multitask with a strong attention to detail and accuracy a must
•Demonstrated ability to manage multiple projects simultaneously
•Strong prioritization and time management skills as well as problem solving skills
•Ability to work independently with a minimum amount of oversight
•Strong computer skills with the ability to integrate information from multiple sources quickly and accurately
•Excellent verbal and written communication skills
Candidates for this position must be eligible to work in the country without sponsorship. Time on-site or time zone may be necessary based on business need.
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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
