Client Service Representative

4 weeks ago


Springfield, United States CSC Full time

Client Service Representative - Account Specialist Any US Location (Onsite or Remote) Monday - Friday, 9am-6pm CST / 7am-4pm PST / 10am-7pm EST People who work well together accomplish amazing things. We are a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality and devoted to continuous improvement, at CSC we make sure businesses across the globe are running smoothly and efficiently. As a Client Service Representative (Account Specialist), you will receive requests from customers via phone, e-mail, and Live Chat. These requests include website assistance, guidance concerning UCC Filing and Searching, Corporate Document Retrieval, Real Estate Recording, as well as project management. Account Specialists tend to be technology-oriented with strong problem-solving abilities. Many of our Account Specialists have previous experience in retail, hospitality, or restaurant service. People with experience in exceeding customer and client expectations in a call center also prefer our professional environment and the interesting work. Some of the things you will be doing: Providing excellent customer service to both internal and external clients Responding promptly to customer inquiries over the phone or electronically Directly responsible for organizing the workflow to meet customers' time frames and demands Data entry of client information, electronic filing, and retrieval of documents Navigating quickly between multiple databases accurately Ability to follow up and through with all customer interactions Research and analysis of legal documents Recommending process improvements where applicable Maintaining and growing existing customer business by providing outstanding service and recognizing and proactively offering appropriate services What technical skills, experience, and qualifications do you need? 3 years of experience working in a customer service or administrative capacity Energetic self-starter who thrives in a fast-paced, team-oriented environment The ability to multitask with strong attention to detail and accuracy Demonstrated ability to manage multiple projects simultaneously Strong prioritization and time management skills as well as problem-solving skills Ability to work independently with a minimum amount of oversight Strong computer skills with the ability to integrate information from multiple sources quickly and accurately Excellent verbal and written communication skills Candidates for this position must be eligible to work in the country without sponsorship. Time on-site or time zone may be necessary based on business need. #J-18808-Ljbffr



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