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Member Support Representative

2 months ago

Oak Brook, United States Lions Clubs International Full time
Job DescriptionJob Description

We’re in the business of Good.

Lions Clubs International is the largest service club organization in the world. Our 1.4 million members are serving locally and globally to help take on some of the biggest challenges facing humanity.

Every Lion and club are supported by our international association. More than 300 Lions International staff members are constantly working on tools and technology to enhance Lions’ service. When caring people join together, roll up their sleeves and take action to make their community better, it’s an incredible feeling for everyone involved.

Here's how you can help. We are currently looking for a Member Support Representative to join our team and rise to the challenge of empowering service.


 

Position Highlights:

A Member Support Representative researches and responds to Lions questions, complaints, concerns and issues via chat, e-mail, telephone, and web tickets relating to using and/or gaining access to the association’s Lions-facing websites. The Member Support Representative also responds to questions or issues related to the programs administered by the Member Service Center.

 

What You’ll Do:

  • Provide excellent customer service while helping Lion users via phone calls, chat and ticketing software to use our proprietary software.

  • Respond to member issues pertaining to Lions-facing websites including MyLion mobile, and web, Real time Reports, MyLCI, Find a Club, the Directory, e-clubhouse, Lionsclubs.org or e-Store.

  • Troubleshoot, research and make recommendations regarding the appropriate course of action as it pertains to using the software, administering a club or district or placing an order for club supplies.

  • For users of the e-Store be knowledgeable about the procedures for ordering or returning merchandise.

  • Explain step by step technical troubleshooting solutions related to our software.

  • Provide resources and information to Lions members in the field.

  • Effectively communicate with user while documenting conversations, exchanges, or sessions into Zendesk ticketing software.

  • Draft and/or produce association manuals, user guides, FAQ sheets and standard template responses to common e-mail or written correspondence from Lions members.

  • Respond to member issues or questions pertaining to programs administered by the Member Service Center.

  • Demonstrate conflict resolution, negotiation, and de-escalation skills.



 

We’re Looking for Someone With:

  • High School diploma or equivalent.

  • A minimum of one year in a customer service role

  • One to two years of technical customer service preferred.

  • Experience with high volume of work and ability to meet deadlines.

  • Demonstrated aptitude for troubleshooting browser, Android or mobile software issues.



 

Why You’ll Love Working Here:

Lions Clubs International has excellent benefits for you and your family. We believe in a balanced work-life and have programs and benefit plans to support our employees, such as:

  • Three weeks paid time off. 
  • Flexible and hybrid work schedules
  • Comprehensive medical, dental, vision, and life insurance plans
  • Flex spending accounts for medical and dependent care
  • 401K with employer match
  • Reimbursable training
  • Casual dress

Diversity, equity and inclusion are at the core of who we are. Diverse and inclusive teams have a positive impact on the work we do, and we know that having varied perspectives helps generate innovative ideas to solve complex problems in an ever-changing world.

Lions Clubs International Is an Equal Opportunity Employer

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