Key Account Support Representative

3 weeks ago


Oak Brook, Illinois, United States Ace Hardware Full time

Job Summary:

We are seeking a highly skilled Key Account Support Representative to join our team at Emery Jensen Distribution. In this role, you will provide critical customer-facing and back-office support to our largest Emery Jensen accounts, enabling us to deliver on our commitment to be a company that is easy to do business with.

Key Responsibilities:

  • Provide support for Key Account Managers and Customers
  • Respond promptly and resolve all issues with assigned accounts relating to supply chain problems, ordering issues, pricing, website access, events, etc.
  • Provide ad hoc reporting as required by assigned customers and Key Account or Territory Managers
  • Proactively identify and drive service level and revenue-generating improvements for assigned customers
  • Procure documents, complete forms and assist in the creation of materials required to participate in Emery Jensen shows as well as shows hosted by national accounts

Requirements:

  • Bachelor's Degree in Business or related field (commensurate experience considered) and / or 2-3 years of account management support
  • High-end/high-touch retail or face-to-face customer experience is a plus
  • Excellent interpersonal and written/verbal communications skills with customers and colleagues
  • Responsiveness and follow through to support internal and external stakeholders
  • Customer-centric attitude
  • Detail-oriented and extremely organized self-starter able to thrive in a fast-paced entrepreneurial environment
  • Proven ability to manage multiple tasks, solve problems and meet deadlines
  • Expert user of Excel, Access and Power Point; Proficient with Word, Outlook and Live Meeting; Working knowledge of SAP experience is highly desirable

About Emery Jensen Distribution:

Emery Jensen Distribution is a division of Ace Hardware Corporation that distributes hardline products to the independent Pro Lumber, Paint, Hardware, Grocery, and E-retailer customer segments. Our goal is to support sustainable and profitable growth for our customers by offering the broadest assortments, best pricing, and most knowledgeable team.

Equal Opportunity Employer:

Emery Jensen Distribution is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization.



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