Customer Service Representative

1 day ago

Oak Brook, Illinois, United States Pls Financial Services, Inc. Full time
Job Title: Customer Care Representative

At PLS Financial Services, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, addressing their concerns, and ensuring their needs are met.

Responsibilities:
  • Address escalated customer inquiries in a timely and professional manner.
  • Determine the cause of customer concerns and provide solutions that meet their needs.
  • Maintain accurate records of customer interactions and transactions.
  • Educate customers on our financial products and services.
  • Handle all interactions in accordance with PLS policies, procedures, and applicable laws.
  • Maintain a comprehensive knowledge of our products and services.
  • Meet Quality Assurance requirements and other key performance metrics.
Requirements:
  • Previous contact center experience is a plus.
  • Minimum of one or more years of customer service experience.
  • High school diploma or equivalent.
  • The ability to communicate clearly and effectively in Spanish is a plus.
  • Customer service-oriented with the ability to handle difficult situations.
  • Excellent customer service and organizational skills.
  • Experience working in a fast-paced environment with demonstrated ability to manage multiple competing tasks.
  • Strong skills to analyze, prioritize, and/or establish a resolution for customer inquiries.
  • Computer literacy in Microsoft Windows operating system and Microsoft Office.
  • Ability to work flexible hours, including evenings and holidays as required to support business initiatives.
  • Ability to complete efficient data entry.
  • Ability to establish and maintain effective working relationships with peers, customers, and management.
  • Ability to readily accept and adapt to changes in work environment, priorities, and regulations.
  • Ability to work both independently and as a team member.
  • Excellent written and oral communication skills.
Benefits:

As an eligible employee, you will receive a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, vacation time, opportunities for advancement, and ongoing training and development.

We strive to demonstrate our Core Values in all positions at PLS: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results.

PLS Financial Services is an Equal Employment Opportunity Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.

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