Customer Service Representative

4 weeks ago


Oak Brook, Illinois, United States Catalyst Career Group Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Catalyst Career Group. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving their insurance-related inquiries, and ensuring their overall satisfaction with our services.

Key Responsibilities:
  • Manage insurance company inquiries and resolve service problems in a timely and professional manner.
  • Document customer requests and finalize policy adjustments to ensure seamless customer experience.
  • Assist insurance agents and sales representatives in resolving customer complaints and providing excellent customer service.
  • Communicate effectively with customers via written and verbal communications, ensuring that their issues are resolved promptly and efficiently.
  • Stay up-to-date with insurance products and services, providing expert advice to customers and promoting our offerings.
Requirements:
  • A high school diploma or equivalent is required.
  • Previous customer service experience is essential, with a strong understanding of insurance products and policy schedules.
  • Excellent communication and interpersonal skills, with the ability to multitask and work in a fast-paced environment.
  • Basic computer skills and knowledge of database software, such as Microsoft Office.

We are committed to providing a supportive and collaborative work environment, where our team members can grow and develop their skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Please note that all job seekers are welcome to attend our job fair, and candidates will be considered for this position regardless of whether they attend or not.

Pre-register online at: https://catalystcareergroup.com/event/oak-brook-job-fair/

Oak Brook Job Fair
Tuesday, October 22, 2024
10:00AM - 12:30PM
Embassy Suites by Hilton Chicago Lombard Oak Brook
707 East Butterfield Road
Lombard, IL 60148



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