Human Resources Manager

4 weeks ago

Rochester, United States DOUBLETREE BY HILTON ROCHESTER Full time
Job DescriptionJob Description

 

HUMAN RESOURCES MANAGER

JOB DESCRIPTION

 

Department       Human Resources

Reports to:         General Manager

Status:                  Exempt

 

JOB SUMMARY

 

 

The Human Resources Manager of the DoubleTree by Hilton Rochester NY is responsible for directing and administering the Human Resources function.  The incumbent is responsible for the implementation of H.R. strategies in partnership with the General Manager and operating managers.  Duties will encompass the areas of recruitment and retention; training and development; benefits administration; employee relations; compensation; and safety and workers’ compensation.

 

QUALIFICATION STANDARDS

 

 

Education & Experience:

  • A minimum of 2-3 years of related progressive experience in a hotel and/or Human Resources related field; or a 4-year college degree; PHR or SPHR Certification helpful; but not required

 

Physical requirements:

  • Frequent hours sitting, occasional standing, walking/climbing stairs, reaching, bending, long hours sitting and walking.
  • Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

 

General requirements:

  • Must be able to effectively communicate in English both verbally and in written form, with all levels of employees, guests, and owners in an attentive, friendly, courteous and service-oriented manner.  Bilingual fluency is helpful but not required.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 
  • Must be able to multitask and prioritize departmental functions to meet deadlines. 
  • Maintain high standards of personal appearance and grooming, which include wearing name tags.
  • Maintain a warm and friendly demeanor at all times.
  • Must be computer literate with skills in Microsoft Office, PowerPoint and Publisher.
  • Must be familiar with Payroll Systems.

 

DUTIES & FUNCTIONS

 

 

Essential:

  • Develop, implement and administer Human Resources policies and programs in accordance to DoubleTree by Hilton objectives and State and Federal legal requirements.  Policies and programs should foster a positive work environment for all that is fair, productive, respectful and consistent.
  • Assist management and executive team in effectively resolving personnel problems, implementing disciplinary action, managing employee performance and determining staffing needs.
  • Responsible for recruiting, interviewing and assisting in selecting qualified employees to fill vacant positions.
  • Define, develop and oversee management development through training programs for managers/supervisory personnel as well as hourly employees.  Training will include new employee on-boarding, guest service training, skill training, regulatory training, anti-harassment and anti-discrimination training. 
  • Maintain company compliance with all existing governmental and labor law reporting requirements.
  • Manage the administration of the workers compensation and work with the employee leasing company and carriers appropriately on claims.
  • Work effectively with the employee leasing company in response to unemployment claims.  Maintain an active role on the Hotel’s Safety Committee.
  • Conduct employee investigations when needed and address all employee complaint/grievances within a timely manner.
  • Provide assistance, guidance and counseling to the General Manager, leadership team and employees.
  • Prepare and develop a Human Resources budget.
  • Set up and maintain competitive wage and benefit information.  Make appropriate recommendations for changes as merited.
  • Ensure managers and supervisors use coaching & counseling to address performance concerns/issues.  Administer the annual performance review process and introductory reviews for new hires.
  • Review, revise and update recruitment collateral, employee handbook, Hotel S.O.P.S and policies.
  • Manage all personnel files.
  • In-depth knowledge of employment labor laws, workers’ compensation, leave and administration, and OSHA regulations.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality at all times – No exceptions.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Have complete knowledge of all policies, standards and procedures of the department.           
  • Be familiar with resort services, amenities, and outlets.
  • Maintain cleanliness of work area.
  • Available for work assignments outside of the associate’s customary work schedule.  This may include evenings, overnight, weekends and holidays.
  • Adherence to all safety rules and regulations.
  • Compliance with all policies and procedures described and communicated by management.
  • Additional duties as assigned by management

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