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Customer Success Manager

3 months ago

Reston, United States IOTAP Inc. US Positions Full time
Job DescriptionJob DescriptionDescription:

Introduction:

IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and global team that supports our customer’s needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market.

visit: www.work365apps.com


Job Description:

Seeking an imaginative, organized, and enthusiastic Customer Success Manager to join our team. The ideal candidate will be passionate about technology, have a strong understanding of subscription-based businesses, and possess customer success management skills.


Customer Success Manager

  • Responsible for overall customer health. This includes success with the Work 365 application, revenue growth, renewal management, CSAT scores
  • Be a strategic Advisor
  • Own the account relationship
  • Be a Product and Customer Champion
  • Analyze customer data to improve the customer experience
  • Conduct customer quarterly business reviews
  • Work collaboratively with other departments and team members to provide product feedback from the customer base as well as to solve complex data issues with customer environments

Requirements:
  • Experience solving customer issues that are data-driven (vs product bugs)
  • Understanding of basic accounting principles and subscription billing
  • Experience working within the Microsoft ecosystem or MSPs and Cloud Solution Program
  • Demonstrated experience working in a FAST GROWTH, fast-paced, culture-driven organization that thrives on a teamwork mentality
  • Self-starter who is motivated to achieve with minimal supervision, and who can adapt- and thrive- in a rapidly changing environment
  • A problem solver who can think out of the box to solve customer issues
  • Willing to work above and beyond to achieve company and customer goals and success.
  • Must have 2-3 years of experience in a CSM role or comparable customer-facing support role.

Nice to Have:

  • Prior experience in Using Work 365
  • Experience with Microsoft Dynamics and Microsoft Power Apps (a big plus)